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HR Representative - Benefits and Workers Compensation

Human Resources | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.


The Human Resources Representative/Benefits and Workers Compensation, provides benefits and workers compensation administration. This is a hands-on position with a wide-range of responsibilities and activities in administering and resolving workers compensation issues and administering employee benefits programs.

The HR Representative/Benefits and Workers Compensation is the first point-of-contact for employees and managers on matters related to workers compensation, benefits enrollment, and general benefits questions.  Coordinates with Workers Compensation Carrier, and Employee Benefits providers on a regular basis, provides required documentation and reports.


  • Coordinate and manage all Workers Compensation claims: take all employee injury reports from employees and program management make initial contact with Workers Compensation carrier, coordinate efforts towards the resolution of all claims.
    1. Work with third party vendor to ensure appropriate management and monitoring of Worker Compensation claims.  Collaborate with workers’ compensation vendor, attorneys, and adjustors to investigate and resolve claims.  Gather relevant data as requested for all hearings, arbitrations.
    2. Brief HR team members on status of worker compensation claims, as appropriate.

    3. Ensure that managers are aware of employee’s work related restrictions and that they are complying with all instructions.
    4. Work with HR and Management on determining accommodations
    5. Process and facilitate employee Return -to-Work
  • Perform Day-to-Day administration of current employee benefit programs; become the expert on those plans, including: medical, dental, life and disability insurance plans, wellness, and other benefit programs that may be initiated.
    1. Key point of contact for employee benefits questions from both employees and managers; providing benefits information and answering questions in a timely manner, work with Benefit Supervisor to resolve benefits escalations
    2. Assists in coordinating annual Open Enrollment process and communications
    3. Daily administration of employee benefits plans; coordinate enrollment meetings, monitoring benefits eligibility, enters data into benefits enrollment system, and assist in on boarding and off boarding as it relates to benefits
    4. Conducts benefits presentations to employees
    5. Acts as liaison between plan carriers and employee benefits
    6. Maintain accuracy of benefit plan invoices, resolves discrepancies and prepare for approval
    7. Prepare employee communication materials related to benefits; open enrollment, wellness programs, etc.
  • Serve as a liaison between program staff and the HR department
  • Perform project assignments as directed by HR management, including analysis of benefits programs and workers’ compensation claim trends, and other HR initiatives, as may be needed
  • Provides back up for Leave of Absence’s (LOAs) management, is a resource for HR Service team.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience  and/or coursework).


  • Minimum one year of experience administering Benefits and Workers Compensation in a large (500+ employees) HR department.


  • Working knowledge of California employment laws and requirements.
  • Working knowledge of HR processes and procedures.
  • Working knowledge of workers’ compensation administration.
  • Working knowledge of benefits administration,  including FMLA, HIPAA, COBRA, LOA, interactive process.


  • Strong computer skills: Intermediate knowledge of Word, Excel, Access, and PowerPoint.
  • Strong ability with Web-based applications and databases, specifically HRIS systems.


  • Strong analytical and math skills
  • Demonstrated strong oral and written communication skills
  • Confident public speaker, able to present information to employees during orientation, training, and open enrollment, clearly explaining rules, regulations, policies and procedures
  • Strong analytical and math skills
  • Demonstrated ability to manage multiple projects
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Ability to be flexible and able to adapt to changing priorities


  • Professional level human resources experience in large complex organization with high volume of workers compensation cases.
  • Experience with Ulti-Pro
  • Bilingual (Spanish)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.