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HMIS Coordinator

Evaluation and Monitoring | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

CQI- Corporate

Serving those who serve others.  The Continuous Quality Improvement (CQI) Department supports the programs of VOALA through data collection and validation, identifying, describing, and analyzing strengths and problems and then supporting the Evaluation Department and the Programs as they implement and update best practices.  The CQI Department works with all VOALA programs to ensure their hard copy records and electronic databases meet legal and funder requirements, and reviews selected program procedures for compliance with funder requirements and goals.  The CQI Department strives to ensure that all VOALA programs are “audit-ready”.


The HMIS Coordinator / HMIS Super User, oversees and validates the data entered into the Homeless Management Information System (HMIS) by multiple programs’ staffs and dedicated HMIS Specialists.  Conducts regular audits to ensure data accuracy, and corrects errors, ensures required monthly and periodic reporting to funder, and generates reports from HMIS data showing program performance.  Trains all users of HMIS, assists in program funder audits, internal audits and monitoring visits.  


  • Ensures all required data fields are available in HMIS so that others can input required data.
  • Keeps up to date on all LAHSA contracts.
  • Validates data entered into HMIS from multiple program locations through spot checks and regular audits to assure accuracy of data.  Directs data entry to correct identified errors.
  • Runs regular progress reports, and other reports as required by Eval Manager and Grand Development; provided other needed information on request, reviews reports generated by HMIS Specialists
  • Oversees quarterly and annual funder reports for LAHSA; ensures accuracy & resolves issues with HMIS
  • Ensures HMIS data is uploaded to funder’s database monthly/as required
  • Coordinates with program staff to ensure HMIS intake requirements are met
  • Subject matter expert on HMIS, trains program staff on database and answers questions relating to the system,
    • Attends professional funderworkshops and regular meetings with Lahsa
    • Coordinates with funder any database updates and reporting requirements
    • Supports any technical and reporting issues related to HMIS system
  • Coordinates with data quality reviewers; support programs prior to funder audits and ensure all requirements are in place. Make program visits for HMIS training.
  • Reports and resolves HMIS issues with LAHSA
    • Track, resolve, and document continuous quality improvement issues.
    • Support program managers and supporting staff.
    • Communicate with funders to assist before, during, and after funder audits regarding HMIS related problems
  • Meet monthly with assigned Program personnel to provide technical support with regards to data quality management.
  • Other duties as may be assigned by Director of Evaluation and CQI.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree in social science or related field OR combination of equivalent experience and education.


  • 3 years’ experience in HMIS database operations
  • Experience in quality assurance
  • 3 years of experience with nonprofit organizations 


  • Proven knowledge of human services delivery and metrics
  • Strong knowledge of Database operations
  • Strong technology skills (detailed below)


  • Strong skill with Microsoft Office suite, including: Outlook, Word, Excel, PowerPoint, Internet Explorer
  • Strong skill with database operations and management
  • Familiar with internet applications and online data collection tools.


  • Project facilitation skill, able to have diverse groups work cooperatively and effectively.
  • Ability to conduct HMIS training
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
  • Ability to travel to various workplaces in Southern California, Valid California driver's license and current, full coverage auto insurance.
  • Planning and Execution -
    • Highly organized, with an ability to manage multiple short-and long-term projects simultaneously
    • Excellent attention to detail and constant focus on data quality
  • Communication -Great oral and written communication skills – an ability to speak to people of all backgrounds working in a variety of settings and locations


  • Interest in working in a non-profit environment, and a belief that collaboration is key to program success.
  • Comfortable working independently, with experience working in a team environment.
  • Skills in establishing and maintaining effective working relationships.


  • Bachelor’s Degree in social science or related field.
  • Familiarity with HMIS and/or Clarity programs
  • Familiar with LAHSA funded programs and database requirements


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.