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GRYD Case Manager Generalist Newton II Zone 13

Adult Services | Los Angeles, CA | Full Time | From $18.34 to $19.31 per hour

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Gang Reduction and Youth Development

The GRYD Foundation is dedicated to strengthening and stabilizing communities that have been adversely affected by high incidents of violence, poverty and unemployment. The GRYD Foundation focuses on creating safe spaces and providing vital resources and platforms for community members to build trust and healthy relationships with each other and with law enforcement. VOALA provides Case Management and Community Intervention Worker services to the following GRYD locations established by the City of Los Angeles:

  • Rampart 2
  • Newton 1
  • Newton 2
  • Southwest 2


The Case Manager provides intensive case management services to gang-involved youth and families impacted by gang violence. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available, as described below.


  • ASSESSMENT/CASE PLANNING: Conducts comprehensive screenings and assessments with individuals and families to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
    • Serves and engages gang-involved youth or young adults, ages of 14 to 25 years in a GRYD Zone
    • Maintain a minimum of 30 FCM clients updated and active
    • Maintain a minimum of 10 TCS client updated and active
    • Make home visits to assist clients and family with services needed
    • Follow all phases of case management
    • Run weekly reports to maintain data base error free and up to date
  • Meet weekly with all Community Intervention Workers
  • Audit TCS files of Community Intervention Workers weekly
  • Report weekly on progress of case management
  • Apply Social Embeddedness Tool (SET) to youth as required.
  • Participate in planning, meetings and work at Summer Night Lights (SNL) and Fall Friday Nights (FFN) sites
  • Strategically plan and work with community to decrease and eliminate gang activity and violence
    • Plans strategies to engage local gangs/crews proactively maintain peace via safe passages and activities
    • Work with Law enforcement to create peace in the community
    • Maintain weekly contact with schools, community based organizations, and gangs in the area
    • Work with multiple gangs in the area
    • Facilitate workshops Ex. life skills, substance abuse, etc.
    • Do street outreach and pass out literature and services
    • Create monthly calendar of activities
    • Create monthly community engagement, parent and client activities
    • Travel and drive for program outings and activities
    • Transport clients as needed
    • Keep track of community service workers
  • Accompany youth to probation appointments and submit monthly probation progress reports.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • 2 years' experience working with At-risk families/individuals or gang population


  • Proven ability to interact positively with diverse groups of client population with varying education and economic backgrounds particularly gang affiliated individuals


  • Basic Microsoft operating system navigation, outlook, word, excel, power-point


  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
  • Valid California driver’s license, insurance and reliable transportation


  • Adapt to new and changing situations in program.
  • Integrity and able to work independently without supervision.
  • Manage time very well.
  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • LAVITA (Los Angeles Violence Intervention Training Academy) certification
  • Trained on the GRYD Model of practice and the Efforts to Outcome (ETO) Database
  • Bilingual (Spanish preferred)


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.