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Family Advocate Supervisor

Children Services – Head Start – Childcare | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


VOALA services for children place an emphasis on Education, Literacy, and Health. The skills and confidence gained from our programs promote a stable home life and ensure a smooth transition into kindergarten and beyond. Working closely with the family unit and the community itself, we encourage the development of a positive narrative for our children providing internal voices of confidence, kindness, hope and accountability to building a stronger future.


The Family Advocate Supervisor directs and supports the Family Advocate Floater. The Supervisor monitors and assesses the Family Advocate’s effectiveness in managing their caseload. This includes recruitment, enrollment of eligible families, monitoring child’s attendance and engaging families in family goal setting process.

Furthermore, The Family Advocate Supervisor is a conduit between the Program Managers and the Family Advocates, and ensures that Family Advocates are able to prioritize tasks assigned by the different Program Manager areas. The Family Advocate Supervisor communicates any challenges affecting any Family Advocate Floater’s performance of their duties to an assigned Assistant Director. The Supervisor guides the Family Advocate in being able to engage community partners who provide families services, and how to refer families to internal resources that address their needs, interests, and goals.

The Family Advocate Supervisor works closely with the Program Manager for Eligibility, Recruitment, Selection, Enrollment, Attendance (ERSEA) and Family Community Engagement (FCE) to ensure that these areas align in prioritizing the Family Advocate workload and timelines.  They are also responsible for ensuring a team approach to working with other Program Managers, being cognizant of how the various areas are influencing Family Advocate priorities, and making recommendations to support the Family Advocates overall efficiency in completing their assigned duties.


  • Supervise Family Advocate Floaters in completing their assigned duties and ensuring:
    1. they are meeting all timelines related to 100% child enrollment, child attendance, and family goal setting.
    2. Ensure Family Advocates accurately complete enrollment, end of the month paperwork and family engagement forms, and that their family files are orderly.
  • Meet with their assigned Family Advocate Floaters bi-monthly to discuss successes and challenges with their workload.
    1. Provide them with strategies in engaging community partners, and training opportunities.
    2. Make recommendations to the Assistant Directors of any Family Advocate weaknessess in efficiences that need addressing.
  • Provide Strategies to the Family Advocate Floaters about engaging and enrolling families.
    1. Model for them, in the field, approaches to connecting with Families, and letting families know about the benefits of Head Start and the requirements for enrolling.
    2. Guide Family Advocates in finding potential locations where families with preschool-aged children might gather.
  • Learn and understand the community demographics where sites are situated, and project demographic shifts or patterns that may impact enrollment and families’ needs. Plan and use resources and staffing to conteract shifts that negatively impact enrollment, and families’ needs. If there is a positive impact, determine and advise if more services should be provided in that area. Advise the Assistant Director of these potential shifts and provide solutions to thwart their negative impact on enrollment.  
  • Advise Assistant Director of systems that affect a Family Advocate Floaters’ ability to prioritize the work they do with Families and children.
    1. Understand and convey the main priorities for Family Advocate Floaters in the areas of ERSEA and FCE.
      • For ERSEA this includes full enrollment of their caseload and child attendance.
      • For FCE engaging enrolled families in support of their goals, providing resource and referrals and ensure follow-up and progress is documented in Child Plus.  
    2. Be aware of other responsibilities and timelines each program area is providing Family Advocates Floaters, and help the Family Advocates Floaters manage their time effectivley in meeting these requirements.
  • Assign and coordinate all FA’s floaters to support vacant sites with SNST, IFPA, end of the paperwork and enrollment.
    1. Provide on-going communication to all content teams on FA reassignments and placements which includes an updated roster.  
  • Coordinate all FA meetings and Child Plus User Groups in collaboration with all content teams.
  • Coordinate all new FA hire training and ensure training checklist is complete. This includes email address and child plus access.
  • Travel is required to all supported sites, and other locations while supervising FA.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • B.A Degree Social Services or equivalent field.
  • Valid California Driver License or have means to other easily accessible transportation.


  • Minimal 6 month of experience monitoring & tracking data.
  • Minimum of 3 to 6 months of case work management
  • Experience networking with community partners.


  • Knowledge of HS Performance Standards.


  • Must have excellent computer skills including knowledge of typing, emails, Microsoft office programs software use, and 10-key.


  • Ability to compose correspondence and reports, working knowledge of correct English grammar, spelling and punctuation.
  • Ability to establish and maintain cooperative working relationships with supervisor, co-workers and Public.
  • Ability to develop and maintain central filing systems for program records.
  • Strong written and verbal communication, set priorities, handle multiple tasks, problem solving, decision making, interpret data, detail oriented, accurate, analytical, organize, read/write; proficient in understanding and communication of the spoken and written English language, meet established deadlines.
  • Ability to understand and follow oral and written directions.
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, organized 


  • BA degree Human Development or related field
  • Direct experience working with families in an at-risk Program, and evidence of interaction with culturally diverse low-income population.
  • Bilingual English /Spanish (written and verbal).
  • Have an invested interest in the community for recruitment purposes.
  • Demonstrate S.M.A.R.T. Goal setting for families.
  • Knowledge of Data system Child Plus & for monitoring purposes.
  • Strong ability to monitor staff effectiveness and the ability to mentor and coach staff


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.