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Family Advocate II Head Start East Los Angeles

Children Services – Head Start – Childcare | East Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Through our Head Start and Early Head Start programs, we work with children (infant 2 – 5) and their families to provide the skills, confidence and stable home life necessary for a smooth transition into kindergarten and beyond. Head Start positions are generally Monday through Friday.


The Family Advocate II works with the Head Start staff to provide children with a learning environment that supports each child’s age-appropriate development and prepares them to be school-ready.


  • Manages a caseload of families; 
  • Makes regular home visits within established requirements
  • Disseminates and collects materials pertaining to services available to families
  • Interviews parent(s) and compiles mandated background information; 
  • Assists families with identifying and attaining milestones of family goals
  • Maintains outreach and recruitment to ensure site enrollment of eligible children; 
  • Actively participates in re-involvement efforts
  • Establishes child file; 
  • Collects, maintains, updates and disseminates information, as needed
  • Promotes parent advocacy; 
  • Facilitates parent activities and training and ensures parent participation and involvement
  • Provides health-related services to children such as vision and hearing screenings
  • Establishes and maintains contacts with community-based service organizations and resources; 
  • Initiates and follows-up on referral process in conjunction with families, teachers, and service support staff
  • Actively participates in classroom environment and with parent volunteers
  • Other duties as required and is subject to change at any time



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver’s license and access to dependable automobile with adequate insurance in order to make home visits and/or to travel to different school and office sites


  • Bachelor’s Degree in Social Services, Health or related field


  • 6 months of experience working in social work, case management, or as a health or parent involvement aid in a related program.


  • Child Development principles and theories


  • Excellent computer skills including strong working knowledge of Microsoft Word and Excel


  • Ability to compose correspondence and reports, working knowledge of correct English grammar, spelling and punctuation.
  • Ability to establish and maintain cooperative working relationships with supervisor, co-workers and public.
  • Prompt, collaborative/team player, adaptable, communicator, organized, consistent, and compassionate.
  • Valid California Driver License or have means to other easily accessible transportation.
  • Valid first aid and CPR certifications


  • The set of characteristics that enables a person to interact positively and work effectively with others.


  • Knowledge of Data system Child Plus & for monitoring purposes.
  • Bilingual English /Spanish (written and verbal).
  • 1 year experience working in social work, case management, or as a health or parent involvement aid in a related program.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.