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ERSEA Training Coordinator Head Start South LA

Children Services – Head Start – Childcare | South Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Through our Head Start and Early Head Start programs, we work with children (ages 0 – 5) and their families to provide the skills, confidence and stable home life necessary for a smooth transition into kindergarten and beyond. 


  • Monitor the implementation of the Eligibility, Recruitment, Selection, Enrollment, Attendance (ERSEA) Plan;
    • Assist in preparing reports and records of ERSEA activities.
    • Implements program–operating practices such as record keeping, performance standards and recommended development of systems in collaboration with management staff
    • Monitors the practices of the quality of delivery of service for client service from recruitment, enrollment and/or termination
    • Troubleshoots customer service complaints in regards to ERSEA
  • Supervises the ERSEA Team and provides T/TA to staff as Performance Standards are updated; 
    • Coordinates & develop training as needed for staff
    • Conduct on going professional growth consulting of line staff
    • Provides input for staff performance appraisals as well as monitors & documents staff effectiveness in meeting the needs of the Agency
    • Supervises Family Advocates, Education staff, Interns & Parent Volunteers are required to meet the needs of the program during high enrollment periods
  • Analyze and monitor ChildPlus Data System of any pattern of absenteeism that falls below 85%;
    • Ensure that agency meet the minimum of 85% average daily attendance and meal count to ensure data information is complete and accurate
    • Coordinates collection and preparation of children’s attendance records
    • Mentors staff in regard to accurate record keeping
    • Participates in MDTS
    • Maintains a system of absenteeism referrals and follow ups with families as needed
    • Monitors database for accuracy of selection, enrollment and attendance practices works in collaboration with the Records Coordinator
  • Implements and updates a Plan of action be based on policies and procedures as they change to reflect current Federal Guidelines by the Office of Children and Family Services; 
    • ERSEA Coordinator serves as the lead personal in Federal Audits
    • Assist with record keeping of files and monitoring of family’s enrollment
  • Seeks opportunities for recruitment by attending Community SPA meetings and Collaborate with community partners to establish MOU to provide additional resources for families;
    • Serves as the agency’s liaison to establish partnership with local community services & advocate for family needs
    • Analyze community assessments Plans, Develop & Manage agency and informs staff on current trends and changes as needed in relation to agency budget
    • Supervises various staff FA, Education and interns during high enrollment times
  • Other duties as required



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Must have access to an automobile with adequate insurance coverage and a valid California driver’s license, or means to other accessible transportation


  • Proof at time of hire a Tuberculosis (TB) clearance
  • Health screening within 6 months prior to hire date
  • Annual influenza vaccination (between Aug1-Dec 1)
    • Pertussis (whooping cough)
    • Measles immunization
    • Health screening


  • Bachelor's degree required in education, social work, counseling, and/or related degree from accredited college or university


  • Minimum of 3 years of management experience in the field of Human Development
  • Minimum of 6 months of experience monitoring & tracking program data


  • Knowledge of office procedures ability to compose correspondence and reports
  • Working knowledge of correct English grammar, spelling and punctuation


  • Must have excellent computer skills including knowledge of typing, emails, software use, HMIS, 10-key, and Microsoft office programs: Word, PowerPoint, and Excel


  • Effective Oral and written communication skills
  • Ability to establish and maintain cooperative working relationships with supervisor, co-workers and Public
  • Ability to develop and maintain central filing systems for program records
  • Strong written and verbal communication
  • Ability to set priorities, handle multiple tasks, problem solve, decision making, interpret data, detail oriented, accurate, analytical, organize, and read/write
  • Proficient in understanding and communication of the spoken and written English language
  • Ability to meet established deadlines
  • Ability to understand and follow oral and written directions


  • Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, and organized


  • Family Credential Certificate
  • Bilingual in English and Spanish (written and verbal)
  • Direct experience in the operation of a state and/ or federally funded CD Program
  • Interaction with culturally diverse low-income population
  • Child Care Licensing
  • Strong ability to monitor staff effectiveness of job responsibilities
  • Ability to mentor/coach staff and troubleshoot concerns
  • Knowledge of Data system for monitoring & tracking service delivery purposes

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.