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Employee Relations Specialist

Human Resources | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.


The Human Resources Employee Relations Specialist I will join the HR team in providing the needed employee relations experience necessary to maintain ongoing employee and management employee relations needs as well as project support as VOALA continues its growth. This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff – in communications, coaching and relationship building. This is an individual contributor role.


  • Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment
  • Working with program managers to facilitate recruiting and staffing needs
  • Conducting workplace investigations and fielding employee concerns
  • Coaching leaders, managers, and supervisors in policy implementation, performance management, and other HR initiatives
  • Becoming a key part of positioning the HR department as a strategic partner to continuing program and corporate growth and change.
  • Providing training and facilitated workshops in HR Policy, compliance, and best practices in leadership development
  • Is a resource for HR Service team



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver license and access to dependable transportation with adequate insurance


  • Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)


  • Minimum three years of hands-on experience in an HR employee relations position
  • Experience must include a minimum of one year of Employee Relations experience in a large (500+ employees) organization 


  • Comprehensive knowledge of California and Federal employment laws and requirements
  • Strong knowledge of evaluation procedures, progressive discipline, and conflict resolution.
  • Strong knowledge of investigation techniques and due process requirements
  • Understanding of VOALA mission, and ethos as a “second-chance” employer.


  • Strong knowledge of Word, Excel, Outlook, and PowerPoint.
  • Working skill with Web-based applications and databases, specifically HRIS and Timekeeping programs 


  • Ability to maintain balance and objectivity in stressful situations.
  • Ability to manage time efficiently and close assigned cases within established timeframes.
  • Demonstrated strong oral and written communication skills
  • Demonstrated strong interpersonal skills; relationship building skills
  • Systematic and organized approach to projects and day-to-day responsibilities
  • Proven ability to work independently and productively
  • Proven ability to conduct workplace investigations and manage employee concerns.
  • Proven experience communicating change initiatives to highly-diverse employee populations
  • Proven ability to conduct presentations in front of small and large groups on a variety of topics (training, benefits, etc.)
  • Demonstrated ability to be flexible and able to adapt to changing priorities
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative employees
  • Well versed in conflict resolution, able to be a calming influence in stressful situations
  • Demonstrated ability and desire to work with people from various backgrounds and/or limited English capabilities at all levels within an organization – front line staff to senior leaders
  • Demonstrated ability to develop relationships with a variety of stakeholders
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative employees in a service oriented, second-chance non-profit organization.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Experience with NOVATime and Ulti-Pro a plus
  • Ability to speak and understand Spanish


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.