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Director Recovery & Corrections

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Office of Diversion & Re-Entry (ODR)

Volunteers of America – LA, Office of Diversion and Re-Entry has a mission to work closely with social service, law enforcement, health care, and the criminal justice system, to provide a holistic approach to reintegration for our clients.  

VOALA’s Reentry programs are designed to assist incarcerated individuals with a successful transition back to their community after they are released from jail or prison. We support post-incarceration reentry efforts by assisting in job placement, facilitating access to transitional and permanent housing, and providing a myriad of supportive services to help our clients get back on their feet. Current support services include Specialized Case Management Services, Residential Treatment, Community Sanction and Re-Entry Centers, and Day Reporting. These programs work together by giving our clients opportunities to develop self-sufficiency with the ultimate goal of reducing recidivism and improving community growth and safety.

We operate several programs to successfully habilitate eligible individuals by diverting them from the traditional criminal justice system and providing them with the tools they need to lead a productive and law-abiding lifestyle while improving mental health recovery and successful re-entry into the community:

In Diversion and Re-Entry, we evaluate and refer clients to appropriate service modalities where they will receive mental health services and access to various benefits, as well as housing and supportive services. Services include, crisis intervention, case management, transitional housing, and life skills counseling in a field setting. Program participants will be involved with criminal justice system as well as suffering from co-occurring disorders.

Recovery Services

Volunteers of America is a leader in the field and offers a continuum of supportive services and residential treatment options to assist adolescents, adults and their families to experience life without addiction and to become contributing members of their community. Our specialized in-patient intensive treatment programs use a range of evidence-based approaches and are provided for both individuals, women parenting children as well as for youth referred by the criminal justice system. Our services include detoxification, intensive outpatient services, residential treatment, and substance abuse support for women parenting children. VOALA overall goal is to help clients reduce and/or eliminate substance abuse, understand underlying co-occurring mental health issues, develop of healthy stress-management techniques, and connect with support networks to encourage ongoing sobriety.

Volunteers of America of Los Angeles Recovery services includes court-ordered, residential, and transitional sober living programs through Los Angeles.

  • Recovery – Court Ordered
  • Recovery – Out-Patient
  • Recovery – Residential


This position supervises the provision to clients of individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success.  This position directs multiple programs with clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society.  The ODR is responsible for managing the most complex client cases.  


Reporting to the Chief Operating Officer (COO), VOA-LA, the Director – Recovery & Corrections will:

  • Direct a full range of professional and para-professional employees in efficient program operations
  • Evaluate program effectiveness and make recommendations to senior management (CEO, COO, CFO, Director of HR) for program changes and improvements
  • Advise senior management regarding future program direction
  • Develop and maintain inter-agency and community relationships
  • Collaborate with other Adult Services program staff to formulate plans for effective program activities
  • Identify and retain appropriate staff, ensuring career development and succession planning
  • Coordinate in-service training events for staff
  • Ensure program compliance
  • Monitor program compliance to funding sources' regulations as well as internal policies and procedures
  • Ensure continuous quality improvement to meet compliance requirements and ensure excellence as well as program growth
  • Comply with program policies and develop program service systems where needed  
  • Other duties as directed by the COO

Essential Functions


  • Lead and monitor programs serving clients with the highest levels of acuity and co-morbidities, set program goals and find the necessary resources to meet those goals. Ensures continuous quality improvement


  • Supervise the hiring and retention of appropriate staff, conduct workforce and succession planning


  • Ensure subordinate Programs are accountable and meet Funder Requirements


  • Collaborates with other service providers to link various programs to community resources and supportive services


  • Keep comprehensive records of compliance with Funder and Regulatory requirements


  • Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources


  •  Identifies better, faster, more efficient ways to achieve the mission of VOALA and the vision for Corrections and Recovery



  • Master's Degree (Social Work or related) or the equivalent combination of education and experience (8-10 years without Masters Degree).  


  • Minimum five years of  complex care management experience in homelessness, addictions, under-served and/or prison re-entry program
  • Minimum of five years of program administration and management with budget oversight


  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

Skills and Abilities:

  • Demonstrated strong written and verbal communication, set priorities, handle multiple tasks, problem solving, decision making, interpret data, detail oriented, accurate, analytical, organize, read/write; proficient in understanding and communication of the spoken and written English language, meet established deadlines
  • Deep understanding, ability to assess, and consult with team on participant acuity and appropriate levels of care through treatment team meetings
  • Ability to coach and mentor staff
  • Competent user of all MS Office Suite applications (Outlook, Word, Excel, PowerPoint, etc.)                                   
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.