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Continuous Quality Improvement Supervisor

Evaluation and Monitoring | Los Angeles, CA | Full Time | From $67,640.00 to $71,200.00 per year

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Continuous Quality Improvement - Corporate

Serving those who serve others. The Continuous Quality Improvement (CQI) Department works with all VOALA programs to ensure their hard copy records and electronic databases meet legal and funder requirements, and reviews selected program procedures for compliance with funder requirements and goals. The CQI Department strives to ensure that all VOALA programs are “audit-ready”.


Under the direction of the CQI Manager, the CQI Supervisor provides leadership to the CQI Department in the review and audit of VOALA Program documentation and database practices related to grant, contract and legal requirements as well as organization policies and initiatives (supporting over 120 human services programs). The CQI Department provides dedicated CQI teams (Data Quality Reviewers and Data Quality Coordinators) to support VOALA Programs’ ability to be “audit ready.”


  • Assists the management of Data Quality Coordinators, oversees the Data Quality Teams’ performance of the continuous quality improvement procedures with their assigned VOALA Programs:
    • Monitors and updates CQI procedures to ensure that VOALA Program files are accurate and meet funder requirements (both hard copy and electronic databases)
    • Establishes Master Audit Calendar to ensure every VOALA program is audited each fiscal year
    • Strives to have all the VOALA programs “audit ready”
  • Oversee administrative requirements of the department
    • Timesheets/ vacation requests/ sick time
    • Work from home logs
    • Covid protocol monitoring
  • Have Broad knowledge of program contracts and grants and their requirements, manage efforts of Data Quality Coordinators to keep current.
    • Keep up to date with all program funder requirements by attending workshops and meetings
    • Ensure CQI Teams include funder/grant mandatory requirements in internal audits, so Programs are audit ready.
    • Mentor and coach CQI Department members.
  • Support programs prior to funder audits and ensure all requirements are in place. Review audit results from funders’ audits. Participate in after audit review of all External audits.
    • Track, resolve, and document continuous quality improvement issues. Support program Supervisors and supporting staff.
    • Communicate with funders to assist before, during, and after funder audits.
  • Provide weekly CQI updates to CQI Manager.
  • Other duties as may be assigned by Director of Evaluation and Monitoring.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree in Public Administration or other social science related field


  • 6 years’ experience in data analysis or quality assurance
  • 4 years’ experience in database operations/management
  • 2 years’ experience serving nonprofit organizations
  • 1 year of experience in coordinating, leading and/or coaching the work of others.


  • Proven knowledge of human services


  • Strong skill with database operations and management
  • Strong in data analysis for quantitative and qualitative research.
  • Strong Microsoft suite skills, especially Excel, PowerPoint, Office, Outlook and Word.
  • Familiar with internet applications and online data collection tools.


  • Project facilitation, able to have diverse groups work cooperatively and effectively.
  • Ability to present complex technical information to diverse audiences in an understandable format.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
  • Ability to travel to various workplaces in Southern California, Valid California driver's license and current, full coverage auto insurance.
  • Planning and Execution -
    • Highly organized, with an ability to manage multiple short-and long-term projects simultaneously
    • Excellent attention to detail and constant focus on data quality
  • Communication -Great oral and written communication skills – an ability to speak to people of all backgrounds working in a variety of settings and locations


  • Interest in working in a non-profit environment, and a belief that collaboration is key to program success.
  • Comfortable working independently, with experience working in a team environment.
  • Skills in establishing and maintaining effective working relationships.


  • Master’s Degree in Public Administration preferred


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.