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Community Health Worker II Low Demand

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Community Health Worker II (CHW) provides culturally appropriate health education and information, helps people get the care they need, gives informal counseling and guidance on safety, social distancing and health behaviors, advocates for individual and community health needs.


Outreach and community mobilization

  • Prepare and disseminate material, find and recruit participants, assess community needs, promote health literacy, be an advocate.

 Community/cultural liaison 

  • Organize communities, be an advocate, translate and interpret, conduct assessments.

 Care management and care coordination

  • In coordination with Program Management and/or Medical Provider, establish the comprehensive needs of the participants.
  • Assess the impact of social determinants of health on the client’s healthcare needs and develop a comprehensive health care plan.
    • Facilitate client’s in their comprehensive health self-screenings to collect functional, environmental, psycho-social, employment, housing, educational, and health information, as appropriate as it relates to health outcomes.
    • Conduct individualized planning sessions with client’s to meet short- and long-term needs.
    • Provide service linkages and support systems to ensure identified health needs are met.
  • Engage families, conduct assessments, address basic needs, set goals and plan actions, suggest referrals, give feedback to providers, produce documentation.
  • Coordinate health case conferences with client’s, consults with the case management team, monitors progress of client’s on health care plan, assists client’s to meet the agreed upon goals.
  • Conducts discharge and transition planning; drafts discharge summary.
  • Monitor and record client’s self-administration of prescribed medication.
  • Document client case management information in the EHR (training provided) and other software after client assessment or interview in a timely manner.


Health promotion and health coaching 

  • Teach and model behavior change, coach on problem solving, reduce harm, promote treatment adherence, facilitate support groups.
  • Work collaboratively with Motivational Interviewing (training provided) approach to develop comprehensive health services plan with each client that includes a broad range of community medical/health services including assisting clients with physical and emotional needs, and referral to appropriate service providers, maintains individual client health data and information in a secure, HIPAA compliant manner.

System navigation 

  • Help client navigate, coordinate, and follow up.
  • Provide health administration services including: direct communication with medical providers, referrals to other providers and community health resources, general health instruction to clients, and instruction and in-servicing to other program staff.
  • Expand system referral resources.

Outcomes Evaluation Support

  • Provide input and feedback for survey development, administer surveys, and support Evaluation Department efforts.
  • Be an advocate, engage partners, interview, perform data entry, and conduct web searches.
  • Participates in weekly health case review with Program Staff to ensure best quality care for clients, and continuous improvement of services.
  • Act as liaison between Program Staff and Medical Providers, in order to coordinate best care of client’s
  • Interact with other program CHWs to develop best practices.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • A total of 3 years relevant experience in case management and/or community health work
  • OR Bachelor’s degree (in a healthcare or Social Services related discipline)
  • OR Associate’s degree (in a healthcare or Social Services related discipline) plus two years relevant experience in Case Management/Community Health Work;
  • AND Valid Cardio Pulmonary Resuscitation (CPR) certification
  • Completion of CHW training within 90 days of hire


  • Personal experience in dealing with under-served populations, homelessness.


  • Broad knowledge of available health care services.
  • Understanding of health recommendations.
  • Understanding of social distancing and safety protocols 


  • Microsoft operating system navigation: Outlook, Word, Excel, PowerPoint.  
  • Familiar with Electronic Health Records 


  • Build rapport with those encountered in all aspects the work day
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Able to identify successes, challenges, and complex barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace
  • Ability to effectively communicate with client population and staff will demonstrating a high degree of diplomacy and tact
  • Advocacy skills
  • Speak out for client or community needs;
  • Ensure clients are treated fairly and respectfully;
  • Build relationships with community advocacy groups; advocate with state, city, local officials, and service providers.
  • Information dissemination skills
  • Share accurate and culturally appropriate information with clients, families, and community groups; use plain language; assess understanding; select appropriate written and visual materials.
  • Organizational skills
  • Create work schedule, prioritize tasks, clearly document work, and report to supervisor or work team.
  • Capacity-building skills
  • Identify and support community leaders, develop personal leadership skills, collaboratively organize effective community advocacy projects.
  • Able to follow verbal and written instruction regarding care of individuals
  • Able to maintain pleasant demeanor with participants
  • Demonstrate concern and respect for participants
  • Be alert and ensure safety of staff and participants
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Ability to effectively communicate with homeless population and program staff while demonstrating a high degree of diplomacy and tact
  • Must be able to work flexible schedule (evenings and weekends required)
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Compassionate, caring individual of providing, including in times of stress; comfortable with addressing and correcting inappropriate behavior; able to de-escalate conflict 


  • Bachelor’s Degree (in a healthcare or Social Services related discipline
  • Familiarity with Los Angeles County health and social services
  • Bilingual in Spanish and English
  • Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.