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Clinical Supervisor II (Office of Diversion & Reentry)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles and Orange County area communities such as Head Start Programs, Upward Bound college prep programs, programs, rapid rehousing, re-entry, veteran services, homeless shelters, low-income housing program, as well as drug and alcohol rehabilitation. Learn more at

Our mission is to successfully habilitate eligible individuals by diverting them from the traditional criminal justice system and providing them with the tools they need to lead a productive and law-abiding lifestyle while improving mental health recovery and successful re -entry into the community.

In Diversion and Re-Entry, we evaluate and refer clients to appropriate service modalities where they will receive mental health services and access to various benefits, as well as housing and supportive services. Services include, crisis intervention, case management, transitional housing, and life skills counseling in a field setting. Program participants will have will be involved with criminal justice system as well as suffering from co-occurring disorders.


  • Reports to the clinical leadership of the Office of Diversion and Re-Entry (ODR) – Clinical Program Manager.
  • Oversee casework services performed by in ODR including Clinical Case Manager Leads and Case ODR Case Managers.
  • Conducts weekly clinical advising to case management staff
  • Collaborates and develops relationships with new community partners to further the mission, reach and impact of VOA  
  • Actively participates in program development to guarantee agency growth and expansion
  • Ensure the appropriate implementation of VOA and VA policies and procedures
  • Reviews case records for accuracy, consistency, and conformity with ODR laws, regulations and policies and for quality of clinical case management and application of proper clinical case management techniques
  • Create and work within a team environment to ensure all ODR clinical staff are knowledgeable and familiar with ODR contract expectations, case management and supervisory expectations and ensure all staff are delivering high quality care
  • Conducts unit staff meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of clinical case management techniques
  • Participates in and conducts in-service training programs and staff development activities
  • Provide quality assurance of documentation and ensuring that case managers’ monthly contacts assist the agency with meeting its billing goals
  • Co-sign all notes of non-clinical/non licensed employees within the VA progress noting system or other internal noting system
  • Supervisor interns (associates) 
  • Attends all Partner meetings with DHS


  • Hold a Masters of Social Work (MSW) from an accredited institution 
  • Possess a State of California current license (LCSW) or (LMFT)  with no restrictions
  • Strong employee supervisory skills with implementation and development of policies and procedures.
  • Direct experience with homelessness, addictions, under-served and/or prison re-entry program a plus
  • Knowledge and experience in budget management and funder relations
  • Macro-practice experience that places emphasis on community engagement and building community partnerships.
  • Strong skills in staff supervision and implementation and development of policies and procedures
  • Expertise and ease working with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma
  • Effective written and oral communications skills with the ability to connect with people from varied backgrounds
  • Knowledge of psycho-social treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP) and Seeking Safety
  •  Proven working knowledge of Microsoft Office; ability to learn and use program-specific software
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative clients
  • Valid California driver's license, insurance and reliable transportation

Additional Preferred:

  • Bilingual Spanish preferred

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.