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Clinical Supervisor I Safe Haven Low Demand 40 Bed

Adult Services | La Cienega | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Emergency Residential Services - Safe Housing for Veterans

The Department of Veterans Affairs’ (VA) Plan to End Homelessness Among Veterans calls for enhancing current homeless service capacity as well as developing new programs and initiatives in concert with community and federal partners. The intent of this program is for VOALA to offer housing and supportive services to twenty-five (25) homeless Veterans in a safe and secure environment that supports their goals for recovery from homelessness. VOALA will be able to provide safe housing for up to ten (10) women at any given time based on the need of the community. VOALA services will be offered within the catchment areas of the VAGLAHS. VOALA is required to provide a therapeutic and rehabilitative milieu and attendance services targeting the underlying factors contributing to homelessness. VOALA is not required to provide detoxification or other hospital level treatment.

The goal of this program is to rapidly stabilize Veterans’ medical, mental health, substance abuse and other psychosocial problems in order to place Veterans in other appropriate transitional or permanent housing within 90 days.


Oversee casework services performed by the multi-disciplinary case management team.  Primary clinical advisor to the Program Manager for the assigned team.


Reporting to the Program Manager, the Clinical Supervisor I performs the following specific duties:

  • Meets regularly with multi-disciplinary case management team to review services provided to clients, ensuring the quality of care and adherence to VOALA procedures, policies, and regulations
  • Reviews case records for accuracy, consistency, and conformity with VOALA laws, regulations and policies and for quality of clinical case management and application of proper clinical case management techniques
  • Create and work within a team environment to ensure all staff are knowledgeable and familiar with VOALA contract expectations, case management and supervisorial expectations and ensure all staff are delivering high quality care
  • Conducts unit staff meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of clinical case management techniques
  • Participates in and conducts in-service training programs and staff development activities
  • Provide quality assurance of documentation and ensuring that case managers’ monthly contacts assist the agency with meeting its billing goals
  • Co-sign all notes of non-clinical/non licensed employees within the progress noting system or other internal noting system
  • Other tasks as may be assigned by the Program Manager



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Master's degree in social work, psychology, or counseling from fully-accredited college or university
  • Licensed with the Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMF)


  • Minimum of 4 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations and/or prison re-entry/diversion
  • Proven leadership qualities


  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology
  • Knowledge of psychosocial treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety
  • Strong knowledge of and ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma


  • Strong Microsoft operating system navigation, including Outlook, Office, Word, Excel, and PowerPoint
  • Familiar with Database entry and use


  • Mastery of case management skills in social services delivery
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Strong Communication Skills in oral and written English language
  • Ability to coach and mentor staff
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Client- focused, Proven leadership qualities: Dependable, collaborative, prompt, positive mindset, flexible, organized, and comfortable with conflict resolution/mediation


  • U.S. Armed Forces Veteran preferred
  • Supervisory experience in homeless services or related social services field

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.