Clinical Supervisor I (ODR)
Adult Services | Los Angeles, CA | Full Time
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
OFFICE OF DIVERSION & RE-ENTRY (ODR)
Our mission is to successfully habilitate eligible individuals by diverting them from the traditional criminal justice system and providing them with the tools they need to lead a productive and law-abiding lifestyle while improving mental health recovery and successful re -entry into the community.
In Diversion and Re-Entry, we evaluate and refer clients to appropriate service modalities where they will receive mental health services and access to various benefits, as well as housing and supportive services. Services include, crisis intervention, case management, transitional housing, and life skills counseling in a field setting. Program participants will be involved with criminal justice system as well as suffering from co-occurring disorders.
JOB SUMMARY AND PURPOSE
Oversee casework services performed by the multi-disciplinary case management team. Primary clinical advisor to the Program Manager for the assigned team.
DUTIES AND RESPONSIBILITIES
Reporting to the Program Manager, the Clinical Supervisor I performs the following specific duties:
- Meets regularly with multi-disciplinary case management team to review services provided to clients, ensuring the quality of care and adherence to VOALA procedures and State and ODR policy and regulations
- Reviews case records for accuracy, consistency, and conformity with laws, regulations and policies and for quality of clinical case management and application of proper clinical case management techniques
- Create and work within a team environment to ensure all ODR staff are knowledgeable and familiar with ODR contract expectations, case management and supervisorial expectations and ensure all staff are delivering high quality care
- Conducts unit staff meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of clinical case management techniques
- Participates in and conducts in-service training programs and staff development activities
- Provide quality assurance of documentation and ensuring that case managers’ monthly contacts assist the agency with meeting its billing goals
- Co-sign all notes of non-clinical/non-licensed employees within the relevant database system or other internal noting system
- Other tasks as may be assigned by the Program Manager
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
- Master's degree in social work, psychology, or counseling from fully-accredited college or university
- Licensed with the Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMF)
- Minimum of 4 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
- Proven leadership qualities
- Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology
- Knowledge of psychosocial treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety
- Strong knowledge of and ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma
- Strong Microsoft operating system navigation, including Outlook, Office, Word, Excel, and PowerPoint
- Familiar with Database entry and use
SKILLS AND ABILITIES:
- Mastery of case management skills in social services delivery
- Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
- Strong Communication Skills in oral and written English language
- Ability to coach and mentor staff
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
- Client- focused and proven leadership qualities
- Dependable, collaborative, prompt, positive mindset, flexible, organized, and comfortable with conflict resolution/mediation
- Supervisory experience in re-entry services or related social services field.
- Experienced providing services to those who are recovering or dually-diagnosed
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.