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Clinical Case Manager Lead Jail In Reach Crocker St

Adult Services | Los Angeles, CA | Full Time | From $31.54 to $33.20 per hour

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Office of Diversion and Reentry

Volunteers of America Office of Diversion and Reentry (ODR) Housing program is a collaborative effort with the Superior Courts of Los Angeles County, Housing for Health, and Community Based mental health and housing providers to support recently incarcerated homeless men and women reintegrate into the community. ODR at VOA seeks to divert individuals from jail and into the community, providing them with housing and treatment to reduce recidivism while increasing community integration and promoting emotionally and physical wellness.


The Clinical Case Management Team provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success. The Lead Clinical Case Manager supervises the services provided to clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society. As the Lead Clinical Case Manager, this position is responsible for managing most complex client cases. Additionally, coaches and mentors junior staff. The position requires a combination of administrative/office duties and field/outreach work.


  • Assigns and monitors case load of team:
    • Review daily referrals and screenings of potential clients.
    • Designates clients to case manager for intake and ensures all supporting documents are verified
  • Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
    • Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
    • Makes home and field visits to assigned clients weekly
  • Monitors case managers on a regular basis to determine quality and effectiveness of services provided
    • Review cases with Program Coordinator/Manager and Clinical Case Management Team
    • Audit case file on a regular basis for completeness and accuracy, and compliance with regulatory requirements (HIPAA, local law enforcement requirements)
    • Conducts crisis intervention as necessary
  • Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization
    • Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate
    • Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
  • Provides training, supervision, and problem-solving guidance for Case Management Team in close consultation with Clinicians
  • Develops, performs, and assists with workshops pertaining to program services that meet client needs
  • Attends Court as the client liaison as part of case management.
  • Participates and assists with outreach events
  • Other duties as assigned



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Master's degree in social work, psychology, or counseling from fully-accredited college or university.
  • Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage and Family Therapist (AMFT)


  • Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
  • Minimum of 1500 supervised hours working towards Licensure (LCSW or LMFT)
  • Proven leadership qualities.


  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
  • Knowledge of psychosocial treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety
  • Strong knowledge of and ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma


  • Strong Microsoft operating system navigation, including Outlook, Office, Word, Excel, PowerPoint; familiar with Database entry and use.


  • Mastery of case management skills in social services delivery.
  • Able to organize and schedule team’s caseload, support efforts of junior case managers.
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Strong Communication Skills in oral and written English language.
  • Ability to coach and mentor staff.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Client- focused, Proven leadership qualities: Dependable, collaborative, prompt, positive mindset, flexible, organized, comfortable with conflict resolution/mediation.


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.