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Clinical Case Manager Lead Bridge Housing for Women

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories 

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Whittier Bridge Housing for Women (BFW) is a 59-bed shelter facility for women which offers a Trauma Informed Care modality. Services such as, Mental Health support groups (Clinician on site), Substance Abuse referral, Domestic Violence fleeing, Housing along with daily programing groups help facilitate and reintegrate women back into society.


The Clinical Case Management Team provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success.  The Lead Clinical Case Manager supervises the services provided to clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society.  As the Lead Clinical Case Manager, this position is responsible for managing most complex client cases.  Additionally, coaches and mentor the junior staff.  The position requires a combination of administrative/office duties and field/outreach work.


  • Assign and monitor case load of team:
    • Review daily referrals and screenings of potential clients.
    • Designates clients to case manager for intake and ensures all supporting documents are verified.
  • Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan:
    • Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required.
    • Makes home and field visits to assigned clients weekly.
  • Monitors case managers on a regular basis to determine quality and effectiveness of services provided:
    • Review cases with Program Coordinator and Clinical Case Management Team.
    • Audit case file on a regular basis for completeness and accuracy, and compliance with regulatory requirements (HIPPA, local law enforcement requirements).
    • Conducts crisis intervention as necessary.
  • Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization:
    • Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate.
    • Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy.
  • Provides training, supervision, and problem-solving guidance for Case Management Team in close consultation with Clinicians.
  • Develops, performs, and assists with workshops pertaining to program services that meet client needs.
  • Attends Court as the client liaison as part of case management.
  • Participates and assists with outreach events.
  • Other duties as assigned.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation.


  • Master's degree in social work, psychology, or counseling from fully-accredited college or university.
  • Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage Family Therapist (AMFT).


  • Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
  • Minimum of 1500 supervised hours working towards Licensure (LCSW or LMFT)
  • Proven leadership qualities.


  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
  • Knowledge of psycho-social treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety.
  • Strong knowledge of and ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma.


  • Strong Microsoft operating system navigation, including Outlook, Office, Word, Excel, PowerPoint; familiar with Database entry and use.


  • Mastery of case management skills in social services delivery.
  • Able to organize and schedule team’s caseload, support efforts of junior case managers.
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative clients.
  • Strong Communication Skills in oral and written English language.
  • Ability to coach and mentor staff.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Client- focused, Proven leadership qualities: Dependable, collaborative, prompt, positive mindset, flexible, organized, and comfortable with conflict resolution/mediation.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.