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Clinical Case Manager - (Bridge Housing for Women)

Adult Services | Whittier, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Perform therapeutic engagement and assessments of high acuity participants through individual sessions, groups, and crisis intervention
  • Develop clinical programming curriculum and manage group schedule that is suitable for the targeted population
  • Responsible for developing team training modules and facilitating team training's in order to educate staff on participant engagement, psycho-education of population, ethical standards of care
  • Support clinical and operations staff by performing crisis interventions and on ground risk assessments.
  • Ability to maintain documentation, treatment planning, and referral services to participants on high acuity case load
  • Supporting the management team in developing team skill set through identification of incident report/ grievance trends
  • Other duties as required and is subject to change at any time

Required Background and Skills:


  • Master’s degree in social work, psychology, or counseling from fully-accredited college or university
  • Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Marriage Family Therapist Intern (MFTI)


  • At least 1 year of experience in clinical case management in the designated specialty
  • Basic knowledge of psychosocial treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety preferred
  • HIPAA, programmatic standards of operation and clinical engagement, clinical engagement, clinical documentation methods, client focused ideology
  • Basic Microsoft operating system navigation, Outlook, Word, Excel, PowerPoint
  • Strong written and verbal communication, set priorities, handle multiple task, problem solving, decision making, interpret data, detail oriented, accurate, analytical, organize,read/write; proficient in understanding and communication of the spoken and written English language, meet established documents
  • Client-focused, Prompt, collaborative/ team player, regular attendance, adaptable, leader, communicator, ability to multitask, organized, consistent, compassionate,ability to delegate, mentoring skills, effective stress management, leadership skills, conflict resolution/ mediation

Special Skills Required to Perform this Position:

  • Ability to relate effectively with people
  • Effective oral and written communication skills
  • Ability to maintain confidentiality
  • Ability to exercise patience, understanding, creativity, and flexibility
  • Ability to perform under circumstances of possible emotional stress and conflict, dealing with un-cooperative clients
  • Ability to work a regular schedule provided by your direct supervisor

Preferred for this Position:

  • Master’s degree in social work preferred
  • At least 1 year in residential treatment setting preferred
  • 2 years of  experience in clinical case management in the designated specialty
  • HMIS navigation
  • CPR Certification                                              
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.