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Certified CCAPP/CADTP – Case Manager - Skid Row

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Central City Recovery Alcohol and Other Drugs (AOD) Case Manager  handles a caseload of individuals in need of addiction-related services. The responsibilities are summarized as:

  • Responsible for helping beneficiaries navigate and obtain community resources, and integrate into the community after discharge from inpatient or residential services
  • Responsible for helping beneficiaries apply for and maintain health and public benefits (Medi-Cal, My Health LA, General Relief, Perinatal Housing etc.)
  • Responsible for conducting the Coordinated Entry System (CES) Survey Packet including: Vulnerability Index Service Prioritization Decision Assistance Tool (VI-SPDAT) for adults
  • Responsible for transferring benefits from previous county of residence to Los Angeles County for beneficiaries who have moved
  • Facilitate necessary transitions in SUD levels of care ( e.g., from residential to intensive outpatient, outpatient treatment, etc.)
  • Responsible for initiating referrals for next level of care, and coordinating with and forwarding necessary documentation to the accepting treatment agency
  • Responsible for coordinating care with physical health (including managed care health plans such as L.A.Care and Health Net), community health clinics and providers, and mental health providers to ensure a coordinated approach to whole person health services delivery
  • Coordinate/provide transportation  to primary care services
  • Responsible for coordinating with state and county entities (DPSS, DCFS, Probation, Superior Courts, Housing Providers, etc.) to ensure the social aspects of health and well-being are being coordinated with health services
  • Responsible for communicating via correspondence, including emails, letters, and reporting documentation, by the case manager to the County, state, and other service providers on behalf of the beneficiary
  • Responsible for delivering beneficiary-centered services such as individual and group counseling.
  • Responsible for Case Management component of the treatment plan and must be able to track key components of service, including Case Management needs, Connection/Coordination/Communication activities and advocacy efforts
  • Updates this throughout treatment and ensures that Case Management activity plan is ready at the time of discharge from the treatment episode
  • Responsible for documenting regular Miscellaneous Notes and clearly documenting Case Management activities
  • Continues to provide Case Management and Recovery Support services to assigned clients for six months after leaving the program unless transferred to DMC-ODS treatment program. (applies to Outpatient Case Manager)

Qualifications Required:


  • High school diploma or equivalence
  • Certified AOD Counselor by an approved certifying board in the state of California


  • 1-3 years progressive Case Management experience within a substance use disorder treatment setting or homeless services, case management, mental health and permanent supportive housing experience
  • Flexible work schedule to include some evenings and/or weekends
  • Three years of continuous sobriety if recovering


  • Knowledge of the agency’s target populations and evidence-based treatment services
  • Ability to meet deadlines, work under pressure as needed and work compatibly with all personality types
  • Culturally sensitive/competent
  • Excellent positive, problem solving verbal and written communication skills
  • Foster and promote a positive image and professional appearance

Technology Skills:

  • Must be computer literate and be comfortable working with Word, Excel and Outlook, use of electronic health records and homeless services data bases

Skills and Abilities:

  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • Able to obtain First Aid/CPR certification as provided by VOALA
  • The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices
  • The employee may experience several unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene
  • The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations

Preferred Qualifications:

  • Bachelor’s degree or equivalent work experience in Social Work, Counseling or Clinical Psychology with two years’ experience in case management activities
  • 2-3 years progressive Case Management experience within a substance use disorder treatment setting or homeless services, case management, mental health and permanent supportive housing experience preferred
  • Bilingual Spanish skills preferred


Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.