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Case Manager -Youth Emergency Service Program

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Works in conjunction with the Program Manager and Program Coordinator/Counselor to implement program objectives, meeting or exceeding program goals
  • Conducts the VI-SPSDAT and CSE-IT comprehensive screenings and assessments with youth to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop an Individual Service Plan
  • Links youth to mainstream benefits and supportive services for housing, health care, domestic violence, substance abuse, legal assistance, employment and education as directed by the Individual Service Plan.
  • Meets with participants on a regular basis to establish goals and action steps towards those goals, and to monitor and assess progress towards achieving those goals
  • Conducts follow-up with participants for up to 36 months to enhance their ability to maintain residential stability and economic self-sufficiency
  • Establishes and maintains contacts with providers of supportive services within and outside VOALA
  • Establishes and maintains inter-agency and community relationships Participates in, and/or prepares for, meetings, events, seminars, workshops, and training's.
  • Collect demographic and evaluative data on participants and their progress in meeting their goals, as instructed by the VOALA Evaluator and Program Manager
  • Additional duties as assigned



  • Bachelor's degree in social services or 2 years case management experience


  • Candidate should possess 1 to 2 years of case management experience
  • Two year experience providing trauma-informed care to homeless or other vulnerable youth

Skills Required to Perform this Position:

  • Ability to develop relationships with homeless youth, their families, and landlords, as well as a variety of service stakeholders (schools, health and public benefit agencies)
  •  Experience and knowledge of treatment plan design and case management
  •  Effective written and oral communication skills
  •  Must be reliable and have the ability to multi-task
  • Must be able to communicate effectively and to write clearly to be able to complete required paperwork
  • Must be able to perform basic arithmetic (to count)
  • Must be able to work effectively with people from all walks of life with compassion, to be covered by VOA's insurance carrier

Preferred Skills for this Position:

  • Bilingual (Spanish) (Preferred)
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.