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Case Manager - (SSVF-OC)

Adult Services | Santa Ana, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Our SSVF Program (Supportive Services for Veteran Families) provides temporary housing assistance in conjunction with comprehensive case management to veterans with families who are homeless or are facing a housing crisis.


The SSVF-OC Case Manager will arrange, monitor, and deliver services related to meeting the needs of SSVF program veteran households while helping them obtain housing stability. The SSVF-OC Case Manager duties are summarized as:

  • Manages a caseload of clients; maintains case files
  • Conducts comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a case plan
  • Develops support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, and, when possible, self-sufficiency and family stabilization
  • Collects necessary documentation for SSVF verification purposes
  • Provides supportive counseling and advocacy for clients
  • Refers veteran household to available VA/Community providers for therapeutic, social, educational, and medical resources when appropriate
  • Conducts crisis intervention as necessary
  • Monitors and verifies services provided to each veteran household on a regular basis, determining quality and effectiveness of services provided
  • Conducts new veteran household intakes and ensures all supporting documents are verified/filed
  • Interviews veteran household for emergency assistance and determine eligibility
  • Documents and maintains case management files for all veteran households
  • Monitors and documents progress of veteran households
  • Administers direct assistance of funds by way of third party check payment
  • Provides information and referrals for callers and walk-in veteran households
  • Develops, performs, and assists with workshops pertaining to veteran households needs
  • Participates and assists with outreach events
  • Other duties as assigned


  • Bachelor’s Degree or equivalent combination of education and work experience
  • Proficiency with Microsoft Office
  • Valid California driver’s license, insurance, and reliable transportation
  • Must be proficient in record keeping, tracking, maintaining, and reporting statistics according to program guidelines and requirements
  • Must have the ability to meet the physical requirements of this position

Additional Preferred:

  • U.S. Veteran strongly preferred
  • Database experience (HMIS) strongly preferred
  • 1 - 3 years’ experience working with veterans, people in recovery and/or homelessness individuals preferred
  • Experience working with veterans, people in recovery, and/or  homeless individuals preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.