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Case Manager (SRDC)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Provide program participants with intensive case management, crisis intervention using EBPs and coordination of wraparound supportive and recovery services.  


  • Work with the Clinical Coordinator to conduct outreach, and assist with screenings and assessments as needed to identify strengths, treatment and service needs. 
  • Work with the Coordinator and partnering agencies to develop an Individual Service Plan to determine client goals, and conduct intensive case management and crisis intervention using EBPs such as Housing First, Motivational Interviewing and Critical Time Intervention to provide stable housing and wraparound supports using a trauma-informed care approach.
  •  Ensure the project coordinates with other agency-based services and community-based agencies as applicable and appropriate such as health care services, mental health care, housing assistance, employment/supported employment, victim services, and various adult education programs to support the successful recovery of program participants.
  •  Coordinate with the VOALA Benefit Specialists with eligibility and enrollment in benefits, and assist as needed with collection of medical records and other assessment information, client rights and responsibilities, services they are eligible to obtain (e.g., SSI, SSDI, TANF, SNAP, VA if a Veteran), and transportation as needed.
  • Maintain an adequate caseload and practice time management skills to assure the necessary level of services is provided to program participants.
  • Attend staff meetings and Project Management Team/Steering Committee meetings as required, and coordinate with MSU on evaluation requirements.
  • Complete other duties as assigned by the Clinical Coordinator.


  • Graduate of an accredited college or university with a Bachelor's Degree in behavioral science or related field
  • Minimum of two years’ experience working in the human services field
  • Strong computer skills

Additional Requirements:

  • Experience and knowledge of treatment plan design and case management
  • Experience working with homeless individuals
  • Able to work in the heart of skid row
  • Knowledge of community resources and regional service agencies
  • Ability to relate with a wide variety of professionals and clientele
  • Knowledge of overall objectives and evidence-based service concepts

VOALA is an Equal Opportunity Employer