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Case Manager - Specialist (Safe Housing for Veterans)

Adult Services | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Emergency Residential Services - Safe Housing for Veterans

The Department of Veterans Affairs’ (VA) Plan to End Homelessness Among Veterans calls for enhancing current homeless service capacity as well as developing new programs and initiatives in concert with community and federal partners. The intent of this program is for VOALA to offer housing and supportive services to twenty-five (25) homeless Veterans in a safe and secure environment that supports their goals for recovery from homelessness. VOALA will be able to provide safe housing for up to ten (10) women at any given time based on the need of the community. VOALA services will be offered within the catchment areas of the VAGLAHS. VOALA is required to provide a therapeutic and rehabilitative milieu and attendance services targeting the underlying factors contributing to homelessness. VOALA is not required to provide detoxification or other hospital level treatment.

The goal of this program is to rapidly stabilize Veterans’ medical, mental health, substance abuse and other psychosocial problems in order to place Veterans in other appropriate transitional or permanent housing within 90 days.

JOB SUMMARY AND PURPOSE

The Case Manager - Specialist provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager - Specialist is the primary point of contact to coordinate services and care for assigned clients.  Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

The Case Manager - Specialist will arrange, coordinate, monitor, and deliver services related to meeting the needs of program households, while helping them obtain housing stability. The Case Manager - Specialist duties are as follows:

  • Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
  • Provide service linkages and support systems to ensure identified needs are met.
  • Coordinates individualized planning with clients to meet short- and long-term needs.
  • Coordinates case conferences with residents; consults with service team.
  • Facilitates groups and completes appropriate documentation on all aspects of resident case
  • Other duties as assigned and may be subject to change

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation
  • Bachelor’s Degree in Social Work or related field is required for this position

 EDUCATION:

  • Bachelor’s Degree in Social Work or related field

EXPERIENCE:

  • Minimum of 1 year of experience in case management

KNOWLEDGE:

  • Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

TECHNOLOGY SKILLS:

  • Basic Microsoft operating system navigation, outlook, word, excel, and power-point

SKILLS AND ABILITIES:

  • Demonstrated understanding of special needs of target client

  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients

  • Demonstrated ability to communicate effectively in oral and written English language.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards

COMPETENCIES:

  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Expertly apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:  

  • Counseling Certification
  • 2 years of experience working with target population
  • HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.