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Case Manager Specialist - (Pathways to Home)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896.  We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.  Learn more at

Pathways to Home residents begin a journey toward a permanent, sustainable housing situation from the moment they walk through the door. Each resident has an action plan and the support services they need to find work, get access to benefits they may be eligible for, get access to healthcare and ultimately get access to long term housing.


The Case Manager Specialist:

  • Active case load management through weekly/bi-monthly individual meetings led by individual service plan action items
  • Maintain and develop referral network of preferred providers
  • Adaptability to contractual and policy standards
  • Ability to perform bard and soft file management, HMIS, CM process flow. Clinical documentation-OAP note proficiency, and caseload management.
  • Understanding, ability to assess, and consult with team on participant acutiy and appropriate levels of care
  • through treatment team meetings
  • Maintain an ethical standard of care though participant first model and continuing education of HIPPA
  • applications
  • Client engagement strategy and education to perform quality assessments
  • Small group facilitation
  • Other duties as assigned  



  • Bachelor’s Degree (Social Work or related field) OR equivalent related job experience (6 years)


  • At least 1 year of experience in case management in re-entry, housing, benefits or job development (2 years required if no degree)
  • At least one year of experience with the target population


  • Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology


  • Able to oversee the work of case management staff and/or monitor staff, as assigned
  • Strong skills in interpersonal relationships
  • Ability to lead others and provide training
  • Ability to troubleshoot complex problems and find specialized solutions when needed


  • Master’s Degree (Social Work or related)
  • 2 years of experience in case management and working with target population
  • Experience in supervision or lead role preferred
  • HMIS navigation
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.