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Case Manager - Specialist (Blue Butterfly Village)

Adult Services | San Pedro, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Blue Butterfly Village (BBV) is VOALA’s innovative community located in a beautiful idyllic setting in San Pedro that provides housing and supportive services.

All 73 units of affordable housing are subsidized for homeless families. Veteran families receive a preference for 61 of the units. 12 units are reserved for families eligible under the MHSA program. Many of the residents are female veterans and veteran families with children who are suffering some degree of psychological distress and/or service-related injury that prevents them from achieving economic self-sufficiency and threatens the break up of their family.


The Case Manager - Specialist provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager - Specialist is the primary point of contact to coordinate services and care for assigned clients.  Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.


The Case Manager - Specialist will arrange, coordinate, monitor, and deliver services related to meeting the needs of program households, while helping them obtain housing stability. The Case Manager - Specialist duties are as follows:


  • Develop and maintain a HIPAA - complaint system for identifying each tenant and his/her identified personal and community supports including, but not limited to the Mental Health Services Provider
  • Be knowledgeable of community services and supports including, but not limited to health care, child care, alcohol and substance abuse treatment, education, and/or employment services and self-help groups, and make this information readily available
  • Ensure face to face contact with each tenant at least 2 times per month
  • Conduct ongoing assessments/evaluations to monitor progress and provide appropriate interventions as needed, including coordination with the Mental Health Services Supervisor
  • Coordinate onsite and/or offsite self-help groups and tenant councils that plan social activities for residents
  • Provide life skills training which includes, but is not limited to, health education, money management, housekeeping, menu planning, meal preparation, and being a good neighbor



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation
  • Bachelor’s Degree in Social Work or related field is required for this position


  • Bachelor’s Degree in Social Work or related field


  • Minimum of 1 year of experience in case management
  • Experience working with the homeless population and participants from various backgrounds; particularly people with diagnosed mental health issues
  • At least 1-year experience providing wraparound services to children and families


  • Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology


  • Basic Microsoft operating system navigation, outlook, word, excel, and power-point


  • Demonstrated understanding of special needs of target client

  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients

  • Demonstrated ability to communicate effectively in oral and written English language.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Expertly apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • Counseling Certification
  • 2 years of experience working with target population
  • HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.