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Case Manager - (Second Chance Mentoring)

Adult Services | South Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Second Chance Mentoring is an initiative designed to help men and women ages 18 and older who are transitioning back into their community from prison. The program's goal is to reduce the high percentage of persons who repeatedly return to prison. The role of the case manager will be to build rapport with the participants, track participant progress and provide an environment conducive to a successful reentry that leads to self-sufficiency and success.


  • Identify goals and objectives of participant
  • Develop Individual Service Plans (ISP)
  • Complete participant assessments
  • Document and report progress of participants
  • Provide ongoing support, assistance and motivation to Second Chance participants and staff
  • Conduct weekly case management meetings with Second Chance participants to develop, plan and track progress towards goals regarding completing high school or GED and/or entering vocational training or higher education, obtaining stable employment, securing housing and supportive services.
  • Collaborate with matched mentor to ensure support of participant goals.
  • Assist in conflict mediation and problem-solving as needed
  • Create and maintain relationships with outside agencies that serve as advocates and resources for Second Chance participants
  • Maintain ongoing contact with past participants and provide additional follow up as needed
  • Assist with job placements.
  • Complete all required paperwork for Second Chance participants.
  • Maintain participant files and record outcomes
  • Participate in weekly case management and staff meetings.
  • Establishes and maintains relationships with community partners
  • Assesses potential participants for level of ability and readiness for work.
  • Monthly case file audits
  • Weekly case conferencing
  • Other duties as assigned


  • Bachelor's degree or equivalent combination of education and experience


  • 1 - 3 years experience working as a case management services (preferred)
  • Proficiency with Microsoft Office
  • Effective written and oral communications skills

Other Requirements:

  • Must be comfortable and able to work with ex-offender population
  • Must be willing to travel 25% of the time
  • Valid California driver's license, dependable transportation, and adequate vehicle insurance

VOALA is an Equal Opportunity Employer