Case Manager Problem Solving Specialist Access Center SPA 2
Adult Services | North Hollywood, CA | Full Time
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
Access Center SPA 2
Access center completes initial screening, make emergency service referrals, complete initial problem solving conversations, administer population-appropriate CES survey packets. Access points mange and receive participants through walk-ins and phone contacts. VOALA access center promotes housing first model, low barrier, harm reduction, trauma informed cared. The following key components utilizing the CES system followed by homeless prevention, access center, outreach, housing navigation, crisis housing, bridge housing, housing location, transitional housing, rapid-re housing, and permanent support housing.
Problem-Solving (Diversion/Rapid Resolution)
Problem-Solving (also known as “Diversion” or “Rapid Resolution”) is a crisis response philosophy and approach focused on supporting individuals and families experiencing a housing crisis to quickly identify and access alternative housing resources outside of the homeless crisis response system. By practicing active listening and directing creative conversations, Problem-Solving supports the individual or family in crisis to identify viable temporary or permanent housing resources within their own networks or resources, such as family and friends. In select cases, as a last resort, limited and one-time financial assistance can enhance an individual or family’s success in rapidly connecting to alternative temporary or permanent housing.
JOB SUMMARY AND PURPOSE
The Case Manager (Specialist) – Problem Solving Specialist provides intensive housing crisis response and case management services to eligible clients, meeting participants at least weekly. Using active listening techniques, the Case Manager – Problem Solving Specialist is the primary point of contact to coordinate creative resolutions to a housing crisis – locating both temporary and permanent housing. Located at a VOALA shelter, and working is the field as needed, the Case Manager (Specialist) – Problem Solving Specialist focuses on resolving the housing crisis, but can refer to other resources as needed
DUTIES AND RESPONSIBILITIES
- As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants
- Assists case managers in conducting the culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan
- Meets with participants to learn about family dynamics, and cultural factors that may assist in finding housing inside the participant’s network or family, as a last resort utilizing the resources of the Program to obtain housing, helps participants establish a plan to sustain housing permanently
- Assists in budgeting with participants, to determine what level of assistance (if any) is needed to resolve housing crisis
- Coordinates follow-up services with participants and case management team
- Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.
- Creates and maintains a housing database linking tenants to apartments
- Communicates with and visits, families, outside service providers and landlords to familiarize them with the program and the unique needs of participants
- Conducts habitability and lead-based paint inspections of housing options as needed
- Works directly (One on One) with landlords on behalf of clients and program
- Develops support systems to meet individual client's housing needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as needed
- Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction
- Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers.
- Continuously works to identify and apply new, creative approaches and solutions for each participant/family
- Additional duties as assigned
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
- Bachelor’s Degree in Social Services or related discipline,
- Or Equivalent combination of education and work experience (four years)
- 2 years of experience as a case manager
- 1 year assisting the homeless find housing
- Experience working with clients with co-morbidities (chronic health, mental health, substance abuse issues, for example)
- Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, service documentation methods, client focused ideology
- Understanding of Housing-First model, harm reduction and evidence-based practices, including trauma informed care
- Motivational interviewing and active listening
- Knows, believes in, and follows information and security policy and procedures
- Database and Microsoft operating system navigation: Outlook, Word, Excel, PowerPoint
SKILLS AND ABILITIES:
- Demonstrated understanding of special needs of target client.
- Empowers participants to utilize their own strengths
- Empathetic while remaining on task
- Strong understanding, ability to assess, and consult with team on participant acuity and appropriate levels of care through weekly treatment team meetings
- Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
- Demonstrated ability to communicate effectively in oral and written English language. Demonstrated Ability to create and maintain written and electronic records; operate HMIS, recording the case management process flow and caseload management.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
- Dependable, collaborative, with a positive mindset, flexible, organized, Client Focused
- Strong belief in growth mindset, self-determination, and psychological resilience
- 2 years of experience counseling target population
- HMIS navigation
- Bilingual in Spanish
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.