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Case Manager - Pomona Hope for Homes Services Center

Adult Services | Pomona, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Conducts comprehensive screenings and assessments to collect information needed to develop a case plan.
  • Link clients to mainstream benefits and supportive services for housing, health care, domestic violence.
  • Provides assistance and linkages for homeless individuals and maintains case load.
  • Develops goals and timelines for service delivery in accordance with requirements
  • Maintains documentation for caseload of 25 or more clients with respect to activities and progress to goal satisfaction
  • Completes weekly case conferencing with Program Manager, and maintains complete and accurate documentation of services in accordance with federal, state, county, and VOALA guidelines
  • Meets with clients on a regular basis to establish goals, and action steps towards those goals, and to monitor and assess progress toward achieving housing goals
  • Develops and maintains inter-agency and community relationships with providers of supportive services within and outside of VOALA
  • Maintains strict confidentiality of employee, client, company, and vendor data, as well as handling sensitive and critical information with professionalism and discretion
  • Other duties as assigned



  • Bachelor's degree in social work or related field preferred or equivalent work experience in lieu of degree


  • Minimum 1 year experience working with homelessness or other related social services
  • Ability to develop relationships with families as well as a variety of service stakeholders and community providers (schools, health and public benefit agencies.)
  • Excellent oral, written, organizational, and motivational skills
  • Provides a social and emotional culture that supports and builds teamwork through a solution oriented approach; works constructively through any site conflicts

Special Skills Required to Perform this Position:

  • Knowledge and experience working with public housing authority voucher and flexible subsidy pool programs
  • Knowledge of domestic violence, poverty, and federally funded mainstream programs such as General Relief, Social Security Disability
  • Proficiency with Microsoft Office
  • Effective written and oral communication skills
  • Valid California driver's license, insurance and reliable transportation
  • Successful completion of tuberculosis and background screening

Preferred Skills for this Position:

  • HMIS database experience strongly preferred
  • Proficiency with Microsoft Office
  • Bilingual (Spanish) preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.