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Case Manager - (Marginalized Victims Assistance Program)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Marginalized Victims case manager will provide intensive, trauma-informed case management for project participants. This will include an in-depth needs assessment, developing of a case plan specifically geared to addressing the trauma the participant experience, and referrals for additional services, including clinical mental health care, substance abuse treatment, housing, public benefits assistance, legal aid, and healthcare.


  • Serve and engage gang-involved youth or young adults between the age of 14 years and 25 years who is present in a GRYD Zone
  • Conduct comprehensive screenings and assessments with individuals to develop a trauma health care plan
  • Creates activities in house and outings where mentors and mentees are involved
  • Completes documentation within the timelines established by the Program for service delivery and provides services consistent with program needs pursuant to funding source directives
  • Manages a standard caseload of approximately 25 individuals
  • Assists clients with obtaining benefits with Work source, Youth source and Family source services as well as assists with necessary paperwork
  • Conduct home visits to assist clients and family with services needed
  • Facilitate workshops such as Substance Abuse Education, Anger Management, Domestic Violence and Trauma health groups
  • One on one counseling
  • Mentor outreach for youth in case plan
  • Track mentor and mentee contacts and activities
  • Develop a plan for Mentees and mentees to build a positive relationship
  • Document and maintain all case files in physical files and database
  • Other duties as assigned


  • 1 years' experience working with At-risk families/individuals or gang population
  • Proficiency with Microsoft Office, including Excel; database experience strongly (preferred)
  • Effective written and oral communications skills; bilingual Spanish (preferred)
  • Proficiency with Microsoft Office; database experience strongly (preferred)
  • Valid California driver’s license, insurance and reliable transportation

Additional Requirements:

  • Proven ability to interact positively with diverse groups of client population with varying education and economic backgrounds particularly gang affiliated individuals(preferred)
  • Experience with mental health, substance abuse, domestic violence, anger management services(preferred)

VOALA is an Equal Opportunity Employer