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Case Manager - Lead (Specialized Emergency Housing Program)

Adult Services | Antelope Valley, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories 

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of clients.  This includes assisting case managers in: assessing and reassessing household needs, educating households on VA and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.   The position requires a combination of administrative/office duties and field/outreach work.


  • Address intake and assessments, services planning, service delivery and goal attainment
  • As a member of the program team, you will provide information referrals, crisis intervention, and assistance with permanent housing placement to all participants and case managers
  • Manages all shelter activities; reviews all shelter cases in all aspects, taking responsibility for quality and timeliness of all shelter services. Responsible for all assigned record keeping and documentation relevant to the agency.
  • Attends meetings and provides outreach as directed; conducts staff meetings and other shelter meetings as necessary. Trains new employees, and supervises shelter staff, trainees, interns, and volunteers.
  • Ensures adherence to agency polices/procedures and to professional ethics and good conduct on the part of the staff, volunteers, and participants.
  • Adhere to grant objectives by providing information to program managers highlighting progress in reaching goals.
  • Manage day-to-day operations of case manager's, monitors and participant housing goals, objective and treatment plans; maintains a limited caseload
  • Communicates directly with management regarding development of shelter services, policies affecting shelter services, and related matters.
  • Ensures that the duties necessary to maintaining continuous shelter coverage are carried out (such as shelter coverage, house maintenance and supply operations, assessment of need for volunteers, maintenance of contacts with community resources, and other duties as appropriate)
  • Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures
  • Coordinate outreach and collaboration efforts with community partners and landlords
  • Coordinate supportive services for adults with chronic or complex health and/or behavioral health conditions
  • Assist program manager with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high quality services
  • Other duties as assigned
  • Inputs required program data on clarity, and completes written and incident reports
  • Oversee daily activity with employees which include, attendance, VOALA policies and procedures, assure all staff are completing daily duties.
  • Participates and assists with outreach events.
  • Other duties as assigned.

The essential functions are those key requirements, specific tasks, and job duties of the position that are required on a regular basis (using action words such as perform, responsible for, deliver, develop, etc.).  

  • Essential Function 1: Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals.
  • Essential Function 2: Responsible for intake, assessments, service planning and service delivery.
  • Essential Function 3: Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services.
  • Essential Function 4: Collaborate with other service providers to link participants to community resources and supportive services.
  • Essential Function 5: Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate.
  • Essential Function 6: Develops, performs, and assists with workshops pertaining to veteran households’ needs.
  • Other duties as required and is subject to change at any time.


 Formal education, diplomas, degrees, licenses and/or certifications.

  • Bachelor’s Degree in Social Work or related field.

 Type and number of years of directly related work experience.

  • Minimum of 3 years of experience as a case manager.
  • 2 years of experience in case management in the designated specialty (i.e., re-entry population, homelessness, veterans, housing, benefits, special needs population, etc.).
  • Proven leadership qualities.

 Principles or knowledge required for this position.

  • Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.

 Skills required to perform the essential functions of the position.

  • Basic Microsoft operating system navigation, office, outlook, word, excel, power-point, internet browser.

 Skills and abilities required to meet the essential functions of the position – what one does.

  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to develop a strong working relationship with service providers
  • Effective written and oral communications skills
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Dependable, collaborative, prompt, positive mindset, flexible, organized.

  Preferred Qualifications:  

  • Master’s Degree in Social Work or related field.
  • Bilingual in English and Spanish (written and verbal).
  • HMIS navigation
  • 3 years of experience in case management and working with target population.
  • Experience in supervision or lead role.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.