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Case Manager - GPD Low Demand and Service Intensive

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Low Demand Program is a VA Service Model designed using a low demand/harm reduction model to better accommodate chronically homeless veterans and veterans who were unsuccessful in traditional treatment settings. Programming does not require sobriety or compliance with mental health treatment as a condition of admission or continued stay. Overall, demands are kept to a minimum; however, services are available as needed. The goal is to establish permanent housing in the community while providing for the safety of staff and residents.

The Service Intensive Program is a VA Service Model using a “Traditional/or General Purpose” transitional housing approach. It provides transitional housing and a milieu of services that facilitate individual stabilization and movement to permanent housing as rapidly as clinically appropriate.

Residents have a goal of obtaining permanent housing, financial security, and/or a personal support system. What makes the program unique is its individualized approach and focus on compassion and tolerance: we will emphasize service that builds personal growth, self-determination, and community reinforcement; we will take measures to ensure family preservation and/or reunification; and we will recognize and celebrate the achievements of the individual.


  • Provide assistance and linkages for homeless veterans and maintain caseload
  • Complete weekly case conferencing with Program Manager, and maintain complete and accurate documentation of services in accordance with federal, state, county, VA, and VOALA guidelines
  • Meet with clients (at least once a week) on a regular basis to establish goals, and action steps towards those goals, and to monitor and assess progress toward achieving housing goals
  • Develop and maintain inter-agency and community relationships
  • Maintains strict confidentiality of employee, client, company, and vendor data, as well as handling sensitive and critical information with professionalism and discretion
  • Other duties as assigned



  • Bachelor’s Degree or equivalent combination of education and work experience


  • One-year experience in mental health, substance abuse treatment and/or homelessness


  • Harm Reduction
  • Housing First Model
  • Substance Use Recovery and Relapse

Technology Skills:

  • Excellent with Microsoft Office (Word, Excel, Outlook, etc.)
  • Excellent with Windows Operating System

Skills and Abilities:

  • Must be proficient in record keeping, tracking, maintaining, and reporting statistics according to program guidelines and requirements
  • Valid California driver’s license, insurance, and reliable transportation
  • Able to communicate clearly, effectively, and compassionately with others
  • Excellent Customer Service

Preferred Qualifications:

  • U.S. Armed Forces Veteran
  • Licensed Drug and Alcohol Counselor preferred
  • Certified Peer Support Specialist preferred
  • One year of experience in residential treatment setting preferred
  • Experience with homeless Veterans preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.