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Case Manager Generalist Whole Person Care

Adult Services | Santa Ana, CA | Full Time

Job Description

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

WHOLE PERSON CARE

Whole Person Care OC (WPC) promotes housing stability to homeless homeless individuals and their families. The goal of the WPC program is to provide clients with the skills necessary to maintain long term, independent living. WPC OC is a short-term crisis intervention program, with services to include case management, housing and financial counseling, and assistance in obtaining benefits and services. Through the WPC program, staff the will be responsible for assisting tenants in achieving self-sufficiency and encouraging economic mobility through linkages and direct referrals to facilitate graduation from WPC OC housing voucher program.. This includes screening, advocacy, and extensive case management of affordable housing clients. Some key partners of WPC OC Program are community partners such as property manager, landlords, benefit advocacy and other key linkages that would support the client in this transition to permanent housing.   The staff will educate clients and the community about WPC program, eligibility requirements, and the application process. Staff will also assist eligible individuals with the enrollment process. The program consist of three main components which are Street Outreach, Rapid Re-Housing, and Data Entry.

JOB SUMMARY AND PURPOSE

The Case Manager (Generalist) provides intensive case management services to clients classified as low acuity. The Case Manager is the primary point of contact to coordinate services and care for assigned clients.  Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

  • Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
    • Assess barriers facing the clients and develop a case plan.
    • Coordinate individualized planning with clients to meet short- and long-term needs.
    • Provide service linkages and support systems to ensure identified needs are met.
  • Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
  • Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation

EDUCATION:

  • Bachelor’s Degree, or Associate’s Degree, (in a Social Services related discipline) OR A combination of education and relevant experience (2 years total)

EXPERIENCE:

  • No prior experience required with a relevant Bachelor’s degree

  • Otherwise, a Minimum 1-year general experience in case management in addition to the education requirement – ie: a candidate without a degree would require two years of experience in the field plus one year as a case manager or similar job experience

KNOWLEDGE:

  • Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.

TECHNOLOGY SKILLS:

  • Basic Microsoft operating system navigation, outlook, word, excel, and power-point

SKILLS AND ABILITIES:

  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Ability to develop a strong working relationship with service providers
  • Effective written and oral communications skills
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards

COMPETENCIES:

  • Build rapport with those encountered in all aspects the work day
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field
  • 1 year of experience working with target population
  • HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.