Case Manager Generalist Victim Advocacy Program

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Victim Advocacy Program

The VOALA Victim Advocacy Program provides street outreach services through a Comprehensive Youth Centered Service Model that offers wrap around, trauma informed, culturally, gender and developmentally appropriate care. Direct services we will provide to engage RHY include outreach; gateway services (e.g., basic hygiene kits, safe sex kits, water and snacks); Drop-In Center; screening and immediate needs assessment; harm reduction/crisis stabilization; access to emergency shelter; continuum service linkages; and follow-up. The three key objectives of the program will be: 1). To build skills that will contribute to the healthy, positive, productive functioning and the healthy transition of RHY into adulthood, 2). To end the sexual victimization of youth, and 3). To identify and engage youth victims of sex trafficking and other forms of sexual exploitation. The fundamental evidence-based practices that will be utilized by this project are Positive Youth Development and Trauma-Informed Care, including utilization of a trauma-informed curriculum specifically developed for sexually exploited child victims, Ending the Game. These practices will be supplemented with evidence-based and informed approaches such as Cognitive-Behavioral Therapy, Motivational Interviewing, Seeking Safety and Harm Reduction. All of these approaches will address the need for participants to foster Social Support and Relationship Capacity Building.

JOB SUMMARY AND PURPOSE

The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available, as described below:

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
• Assess barriers facing the clients and develop a case plan.
• Coordinate individualized planning with clients to meet short- and long-term needs.
• Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• HS/GED. Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• Minimum 1-year general experience in case management or similar social services role
• OR Bachelor’s Degree in Social Services related field in lieu of experience

KNOWLEDGE:

• Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

TECHNOLOGY SKILLS:

• Basic Microsoft operating system navigation, outlook, word, database, excel, power-point

SKILLS AND ABILITIES:

• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
• Ability to communicate effectively in oral and written English language.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

• Build rapport with those encountered in all aspects the work day.
• Build trust, act trustworthy
• Active listening (reflective listening)
• Follow instructions and VOALA procedures
• Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
• Apply principles of professional boundaries and ethics to on the job situations
• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)
• 1 year of experience working with target population
• HMIS navigation

VOALA BENEFITS SUMMARY:

• Choice of 3 medical insurance plans
• Choice of 2 dental insurance plans (one plan for employee only; has no premium)
• Vision insurance plan
• Voluntary Supplemental Coverage
• Accidental Injury Coverage
• Hospital Care Coverage
• Critical Illness Coverage
• Paid vacation time
• Paid sick time
• 10 company paid holidays
• Company funded 401a retirement pension plan
• Optional employee contribution to 403b retirement savings plan
• Life and AD&D insurance
• Programs to maintain your health and well-being
• Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
• Company funded Short-term Disability Insurance (STDI) Insurance
• Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.