Case Manager - Generalist (SSVF)
Adult Services | Greater Los Angeles Area, CA | Full Time
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
JOB SUMMARY AND PURPOSE
The Case Manager – Generalist is responsible for helping people who are in difficult situations with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client’s progress with treatment plan. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
The Case Manager - Generalist provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available, as described below:
- Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
- Provide service linkages and support systems to ensure identified needs are met.
- Coordinates individualized planning with clients to meet short- and long-term needs.
- Coordinates case conferences with residents; consults with service team.
- Facilitates groups and completes appropriate documentation on all aspects of resident case
- Other duties as required and is subject to change at any time
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
- Bachelor’s Degree, or Associate’s Degree, in Social Work or related field, or a combination of education and relevant experience (two years’ total)
- With a Bachelor’s Degree in a relevant field, no relevant case management experience is required; otherwise, a minimum of 1 year of general experience in case management (In addition to the education requirement – i.e. a candidate without a degree would require two years of experience in the field plus one year as a case manager or similar job experience)
- Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
- Proficiency in record keeping, tracking, maintaining, and reporting statistics according to program guidelines and requirements
- Proficiency with computers and Microsoft operating system navigation, office, outlook, word, excel, power-point, and internet browser
SKILLS AND ABILITIES:
- Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
- Ability to develop a strong working relationship with service providers
- Effective written and oral communications skills
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
- Build rapport with those encountered in all aspects the work day
- Build trust, act trustworthy
- Active listening (reflective listening)
- Follow instructions and VOALA procedures
- Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
- Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients
- Apply principles of professional boundaries and ethics to on the job situations
- Able to de-escalate threatening/volatile situations with clients, or in the workplace
- Bachelor’s Degree in Social Work or related field
- Bilingual in English and Spanish (written and verbal)
- Knowledge and experience working with and using HMIS software or programs
- Knowledge and experience working with and using Database software programs
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.