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Case Manager Generalist Pathways to Home

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PATHWAYS TO HOME

 Pathways is the largest homeless shelter in Los Angeles, providing a diverse group of services, including: Comprehensive Case Management Services, Affordable Housing Assistance, Transitional Housing Programs, Permanent Housing Placements, JWCH Mobile Clinic, Department of Health Services, USC-HIV Study/Prevention.

JOB SUMMARY AND PURPOSE

The Case Manager (Generalist) provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients.  Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

  • Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop an Individualized Service Plan that identifies priorities, desired outcomes, and the strategies and resources to be used in attaining the outcomes.

    • Consult with team on participant acuity and appropriate levels of care through weekly treatment team meetings.
    • Maintain an ethical standard of care though participant first model and continuing education of HIPPA applications.
  • Following Assessment, prepare with the client a Housing Stability Plan that is a roadmap of services needed, actions to be taken and referrals to be made.
  • Conducts housing focused case management sessions dedicated to assessing and reassessing needs, educating participants, monitoring progress of plans towards resolution of the participant’s housing crisis.  Maintain HRIS data on participant, report progress monthly.
    • Create and maintain written and electronic records; operate HMIS, recording the case management process flow and clinical documentation – apply DAP note proficiency and caseload management.
  • Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers.

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

  • Associate’s Degree(Social Work, Social Services, public administration, public health or related field)
  •  Or Equivalent job experience (2 years)

EXPERIENCE:

  • At least 1 year of general experience in case management

KNOWLEDGE:

  • Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

TECHNOLOGY SKILLS:

  • Database and Microsoft operating system navigation, outlook, word, excel, power-point,

SKILLS AND ABILITIES:

  • Ability to communicate orally and in written English.
  • Ability to create and maintain written and electronic records; operate HMIS, recording the case management process flow and clinical documentation – DAP note proficiency, and caseload management.
  • Understanding, ability to assess, and consult with team on participant acuity and appropriate levels of care through weekly treatment team meetings
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS

  • Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, organized, Client Focused.

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field
  • Knowledge of services available in area for participants.
  • HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.