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Case Manager (Entry) - TLP

Adult Services | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America of Los Angeles (VOALA) is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Essential Duties and Responsibilities:
 Job duties and responsibilities include, but are not limited to:

  • Provide Crisis intervention and stabilization.
  • Monitor program compliance to funder and VOALA policies and required procedures; maintains documentation of all program procedures.
  • Provide active support and advocacy, including providing and/or coordinating transportation and accompanying youth to navigate services as indicated in the ISP, including employment, educational, legal services, health, mental health, substance abuse and other stabilizing services that may benefit the participant.
  • Links youth to mainstream benefits and supportive services for housing, health care, domestic violence, substance abuse, legal assistance, employment and education as directed by the Individual Service Plan.
  • Meets with participants on a weekly basis to establish goals and action steps towards those goals, and to monitor and assess progress towards achieving those goals.
  • Conducts follow-up with participants for up to 36 months to enhance their ability to maintain residential stability and economic self-sufficiency.
  • Establishes and maintains contacts with providers of supportive services, community relationships within and outside VOALA.
  • Manage day-to-day operations of case managers' participant goals, objectives and treatment plans; maintains caseload.
  • Participates in, and/or prepares for, meetings, events, seminars, workshops, and trainings.
  • Collect demographic and evaluative data on participants and their progress weekly.
  • Work with youth once they are housed to assist with permanency and wrap-around services.
  • Actively manage case files and daily progress notes per VOALA protocol.
  • Actively participate in care coordination teams bi-weekly to ensure an intensive wrap-around approach to service delivery, including aftercare, for youth.
  • Additional duties as assigned.


  • Must be over the age of 18 years old.


  • High School diploma or GED


  • Minimum of 6 months general experience in case management.

 Skills and Abilities:

  • Basic knowledge of case management:
    • Programmatic standards of operation.
    • Clinical engagement and documentation.
    • Experience connecting clients to community resources.
    • Helping clients identify and eliminate barriers to progress, recovery, and reentry.
  • Ability to develop relationships with homeless youth, their families, and landlords, as well as a variety of service stakeholders (schools, health and public benefit agencies).
  • Ability and desire to work effectively with youth and adults from various backgrounds and walks of life.
  • Must be reliable and be able to handle multiple tasks at once.
  • Must be able to communicate effectively and to write clearly in order to complete required forms and documentations.
  • Valid California driver’s license, adequate automobile insurance, and/or access to dependable transportation.
  • Proven knowledge and experience working with Microsoft Office; Word, Excel, and PowerPoint.
  • Ability to operate a computer and learn program-specific software necessary for the job.

 Preferred Qualifications:

  • Bilingual in English and Spanish (Written and Verbal).
  • Familiar with Clarity HMIS Data Base.

 Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.