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Case Manager - Entry (Rampart 2 GRYD)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Program Summary:
24-Hour incident response coverage in and around the GRYD Zone in an effort to reduce gang violence and engage families impacted by gang violence

Job Summary:
Case Manager - Entry, provides intensive case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support; connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.

Duties and Responsibilities:
 Job duties and responsibilities include, but are not limited to:

  • Assessment – Work as Part of a team to conduct assessment of participant strengths and needs.
  • Coaching for Social Support of participants.
  • Care Coordination, Case Management, System and Housing Navigation.
  • Advocacy on behalf of participants before other clinical, agency and community settings.
  • Capacity Building – Motivate participants and connect them to appropriate programs.
  • Outreach and Engagement – locate assigned participants, secure a safe place while resolving needs.
  • Serves and engages gang-involved youth or young adults, ages of 14 to 25 years in a GRYD Zone.
  • Plans strategies to engage local gangs/crews proactively maintain peace via safe passages, and activities in effort to decrease and eliminate gang activity and violence.
  • Work with Law enforcement to create peace in the community.
  • Maintain and actively update a minimum of 30 FCM clients.
  • Maintain and actively update a minimum of 10 TCS client.
  • Audit weekly TCS files of Community Intervention workers.
  • Data entry of Entry to Outcomes (ETO) on client’s activities and progress.
  • Follow all phases of case management and meet with case manager weekly to audit files.
  • Maintain weekly contact with schools, community based organizations, gangs in the area.
  • Meet and report weekly and monthly with all case and program managers on progress of case management.  
  • Apply Social Embeddedness Tool (SET) to youth as required.
  • Run weekly reports to maintain and update data base to avoid inaccuracies.
  • Participate in planning, meetings and work at Summer Night Lights (SNL) and FFN sites.
  • Make home visits to assist clients and family with services needed.
  • Accompany youth to probation appointments and submit monthly probation progress reports.
  • Build relationships with individuals with diverse cultures, backgrounds, ethnicity, genders, etc.
  • Facilitate workshops to provide knowledge and training regarding life skills, substance abuse, etc.
  • Do street outreach and pass out literature and services.
  • Create monthly calendar of activities for community engagements, parent, and client activities.
  • Travel, drive, and/or transport clients for program outings, activities, or as-needed.
  • Keep track of community service workers.
  • Support all staff in community and in-house activities.
  • Other duties as assigned

Essential Duties and Responsibilities:
The essential functions are those key requirements, specific tasks, and job duties of the position that are required on a regular basis (using action words such as perform, responsible for, deliver, develop, etc.).

  • Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the client’s needs, set goals and find the necessary resources to meet those goals.
  • Coaching and Social Support – accompany participants to activities and services.
  • Coordinate Care and Case Management as part of team, connecting participants to appropriate services.
  • Advocacy for participants before other agencies/community settings.
  • Capacity Building – motivating participant progress.
  • Outreach and Engagement – Meet participants and bring into programs.
  • Other duties as required and is subject to change at any time.


  • Must be over the age of 18 years old.
  • Valid California driver’s license, insurance, or access to a dependable form of transportation.


  • High school diploma (or GED/High School Equivalence Certificate).


  • 6 Months of experience in case management.


  • Basic knowledge of Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

Technology Skills:

  • Basic Microsoft operating system navigation, Outlook, Word, Excel, Power-point, and Internet browser.
  • Ability to use computer to input and retrieve routine data.

Skills and Abilities:

  • Ability to communicate orally and in written English.
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
  • Ability to work a flexible schedule, including but not limited to working late hours, weekends, and holidays based on business needs.
  • Ability to adapt to new and changing situations in various programs.
  • Ability to be organized and manage time very well.

Interpersonal Characteristics:

  • Client-focused, prompt, collaborative, a team player, adaptable, communicator, organized, consistent, and compassionate.

Preferred Qualifications:

  • Current California driver's license and clean driving record.
  • Bilingual in English and Spanish (written and verbal).
  • LAVITA certification.
  • Trained on the GRYD Model of practice and the efforts to Outcome Database.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.