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Case Manager - Entry (Pathways to Home)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Program Summary:

Pathways to Home residents begin a journey toward a permanent, sustainable housing situation from the moment they walk through the door. Each resident has an action plan and the support services they need to find work, get access to benefits they may be eligible for, get access to healthcare and ultimately get access to long term housing.

Pathways is the largest homeless shelter in Los Angeles, providing a diverse group of services. Comprehensive Case Management Services, Affordable Housing Assistance, Transitional Housing Programs, Permanent Housing Placements, JWCH Mobile Clinic, Department of Health Services, USC-HIV Study/Prevention. 

Job Summary:

Case Manager - Entry, provides intensive case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support; connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.

Duties and Responsibilities:
Job duties and responsibilities include, but are not limited to:

  • Assessment – Work as Part of a team to conduct assessment of participant strengths and needs.
  • Coaching for Social Support of participants.
  • Care Coordination, Case Management, System and Housing Navigation.
  • Advocacy on behalf of participants before other clinical, agency and community settings.
  • Capacity Building – Motivate participants and connect them to appropriate programs.
  • Outreach and Engagement – locate assigned participants, secure a safe place while resolving needs.

The essential functions are those key requirements, specific tasks, and job duties of the position that are required on a regular basis (using action words such as perform, responsible for, deliver, develop, etc).

  • Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals.
  • Coaching and Social Support – accompany participants to activities and services.
  • Coordinate Care and Case Management as part of team, connecting participants to appropriate services.
  • Advocacy for participants before other agencies/community settings.
  • Capacity Building – motivating participant progress.
  • Outreach and Engagement – Meet participants and bring into programs.
  • Other duties as required and is subject to change at any time.


  • Must be over the age of 18 years old.


  • High school diploma (or GED/High School Equivalence Certificate).


  • 6 Months of experience in case management.


  • Basic knowledge of Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

Technology Skills:

  • Basic Microsoft operating system navigation, outlook, word, excel, power-point, internet browser.

Skills and Abilities:

  • Ability to communicate orally and in written English.
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to work a regular schedule provided by your direct supervisor.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
  • Ability to use computer to input and retrieve routine data

Interpersonal Characteristics:

  • Client- focused, Prompt, collaborative/team player, adaptable, communicator, organized, consistent, compassionate.

Preferred Qualifications:

  • Current California driver's license and clean driving record.
  • Bilingual in English and Spanish (written and verbal).
  • Familiar with Clarity HMIS Data Base.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.