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Case Manager Entry Marginalized Victims Program

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

 Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


VOALA will improve and expand access to a continuum victim advocacy, early intervention and treatment services, in order to assist victims of violence and crime, including access to appropriate medical care and counseling.


The Case Manager – Marginalized Victims provides intensive case management services to clients, and conducts outreach to assigned service area.   The Case Manager is the primary point of contact to coordinate services and care for assigned clients, using selected Evidence Based practices including: trauma-informed care, positive youth development, Motivational Interviewing, and harm reduction.


  • Provide outreach to victims of crime
  • Connect youth to resources, providing referrals when necessary
  • Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
    1. Assess barriers facing the clients and develop a recovery plan.
    • Coordinate individualized planning with clients to meet short- and long-term needs.
    • Provide service linkages and support systems to ensure identified needs are met.
  • Coordinates case conferences with treatment providers, consults with service team, monitors progress of clients on recovery plan, assists clients to meet the agreed upon goals.
  • Keep records and documentation in accordance with program policies and procedures
  • Share personal experiences, skills, strengths, supports and resources to youth participants
  • Work with team of service providers to ensure that outreach is being conducted both face-to-face and    through social media outlets and that young women at risk of opioid misuse are being actively recruited into program
  • Work with treatment providers to refine curriculum and troubleshoot programmatic issues
  • Actively help train and assist other treatment providers in Los Angeles County on the approved prevention curriculum



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • High School Diploma (or GED/High School Equivalence Certificate)


  • Must be familiar with the challenges facing at-risk youth
  • 2 years of experience working with at-risk, youth with substance use or victims of violent crime


  • Basic knowledge of case management ethics
  • Clinical documentation methods
  • Client focused ideology


  • Microsoft Office (Outlook, Word, Excel)


  • Ability to communicate orally and in written English.
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
  • Ability to use computer to input and retrieve routine data


  • Mission - focused, Prompt, collaborative/team player, regular attendance, adaptable.


  • Bachelor’s Degree
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.