Case Manager Entry CES SPA 4

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

CES Housing Navigation SPA 4

Housing Navigation Program to bridge a gap in services in the Los Angeles Continuum of Care. Provides housing -focused supportive services for people experiencing homelessness in location as identified by LAHSA with the goal of helping them identify, apply for, secure, and move into permanent housing within 120 days of enrollment.

JOB SUMMARY AND PURPOSE

Case Manager Entry provides entry level case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support; connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.

DUTIES AND RESPONSIBILITIES

• Assessment – Work as Part of a team to conduct assessment of participant strengths and needs.
• Coaching for Social Support of participants
• Care Coordination, Case Management, System and Housing Navigation
• Advocacy on behalf of participants before other clinical, agency and community settings
• Capacity Building – Motivate participants and connect them to appropriate programs
• Outreach and Engagement – locate assigned participants, secure a safe place while resolving needs
• Other duties as required

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• HS/GED, and Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• 6 Months of Social Services case related experience, OR,
• Associate’s Degree in Social Services related field in lieu of experience

KNOWLEDGE:

• Entry Level Position – Basic knowledge of Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

TECHNOLOGY SKILLS:

• Basic Microsoft operating system navigation, outlook, word, excel, power-point, internet browser.

SKILLS AND ABILITIES:

• Ability to communicate orally and in written English.
• Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
• Ability to use computer to input and retrieve routine data

INTERPERSONAL CHARACTERISTICS:

• Build rapport with those encountered in all aspects the work day.
• Build trust, act trustworthy
• Active listening (reflective listening)
• Follow instructions and VOALA procedures
• Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
• Apply principles of professional boundaries and ethics to on the job situations
• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• Current California driver's license and clean driving record

VOALA BENEFITS SUMMARY:

• Choice of 3 medical insurance plans
• Choice of 2 dental insurance plans (one plan for employee only; has no premium)
• Vision insurance plan
• Voluntary Supplemental Coverage
• Accidental Injury Coverage
• Hospital Care Coverage
• Critical Illness Coverage
• Paid vacation time
• Paid sick time
• 10 company paid holidays
• Company funded 401a retirement pension plan
• Optional employee contribution to 403b retirement savings plan
• Life and AD&D insurance
• Programs to maintain your health and well-being
• Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
• Company funded Short-term Disability Insurance (STDI) Insurance
• Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.