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Case Manager - Burbank CDBG

Adult Services | burbank, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The CDBG case manager will provide a three-tiered approach to assist motivated persons who are in homeless situation an avenue to transition back to mainstream society by providing opportunities for job training.


  • Manage highest levels of acuity and co-morbidities case loads through individual meetings on a regular basis and develop a detailed plan of action to meet the high acuity clients needs, set goals and find the necessary resources to meet those goals
  • Conducts comprehensive screenings and assessments to collect information needed to develop complex case plans
  • Provides high-level crisis management services by communicating regularly with clients
  • Conducts follow up meetings to track program progress
  • Facilitates groups and completes appropriate documentation on all aspects of participant case
  • Maintains confidentiality by following HIPAA regulations, respect clients privacy and follow the Participant First Model
  • Keep comprehensive records of clients progress by performing hard and soft file management, HMIS, CM process flow, clinical documentation – DAP note proficiency, and caseload management
  • Responsible to appear in court with clients (before judges) to manage their cases and re-entry into society. Serves as advocate on the part of the clients served
  • Maintains documentation for caseload of clients with respect to activities and progress to goal satisfaction
  • Collaborates with other service providers to link participants to community resources and supportive services
  • Coaches and mentors junior staff
  • Other duties as required and is subject to change at any time
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Ability to work a regular schedule provided by your direct supervisor
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
  • Other duties as assigned


  • Bachelor's degree or equivalent education and experience in employment placement and vocational counseling
  • Minimum of 1-year experience working as a job developer and/or in case management services
  • Must be comfortable and able to work with the homeless unemployed/under-employed population
Skills Required to Perform this Position:
  • Proficiency with Microsoft Office
  • Effective written and oral communications skill
  • Must possess a valid driver’s license and dependable transportation with adequate vehicle insurances
  • Must be willing to travel 75% of the time

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.