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Case Manager/Benefits (DHS Benefits Advocacy LA)

Adult Services | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Responsibilities:

The Case Manager/Benefits is responsible for: Case Manager/Benefits will be comfortable and adaptable in using different platforms to capture and store client records and data, managing and tracking claims from the initial filing to determination and appeals. 

  • Provide assessment and support to homeless individuals
  • Work with participants to develop Individual Needs and Services Plans (INSP)
  • Assist homeless individuals in creating claims for various streams of government benefits including, but not limited to, disability, CAPI, and VA benefits
  • Identify information and collect documentation necessary for filing of benefits applications including required consent and authorization forms
  • Coordinate with DMH, DHS, DMVA, and/or LASD (and other agencies) as needed to secure required records
  • Follow up with providers to ensure all required documentation is secured in a timely manner
  • Communicate approval of claim to participant and any other providers currently working with the client to navigate governmental benefits programs
  • Identify additional services to which participants will be referred (such as housing, employment, education) and connect participants to those services through VOALA programming or community service providers and partners
  • Establish and maintain partnerships with employers and community contacts

Requirements:

  • Bachelor's Degree in social work, social services, public administration, public health or related field
  • At least one year of experience in benefits advocacy (2 years without degree); healthcare/benefits administration a plus
  • At least one year of case management experience connecting clients to resources; (2 years without degree)
  • Understanding and demonstrated ability to navigate governmental benefit programs preferred
  • At least one year of experience providing benefits to homeless individuals
  • Proficiency in Microsoft Office
  • Effective written and oral communications skills
  • Valid California driver's license and dependable transportation with adequate insurance

Other Requirements:

  • SOAR and DVA Certified
  • Familiar with HMIS data system
  • Demonstrated experience providing services to participants from diverse backgrounds (ethnic/racial diversity, LGBTQ community and varying socioeconomic histories)

VOALA is an Equal Opportunity Employer