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Case Manager AOD II Certified MC Jan Clayton Center

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

 Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Jan Clayton Center is a 48 bed licensed residential substance abuse treatment facility under contract with SAPC that provides treatment services to adult males 18 and over who have or are eligible for LA County MediCal or My Health LA benefits and meet ASAM medical necessity criteria. Treatment services provided by on site mental health therapists, substance abuse counselors and case managers, Services include individual and group counseling, substance abuse education and trauma informed care.  Linkage to medical, mental health, vision and dental care provided. Coordination of services with court, probation, parole, DCFS provided. Coordinate admissions with hospitals and In Custody Referral Network.  Referrals for medication assisted treatment for opiate and alcohol use disorders.  Average length of stay from 30 to 120 days based upon medical necessity determination.


Case Manager, AOD II, assesses participants and coordinates access to medical, educational, social, prevocational, vocational, rehabilitative, or other community services.  The Case Manager is the primary point of contact to coordinate services and care for assigned clients.  In collaboration with the AOD Counselor and Therapist, the Case Manager ensures that critical linkages to support services meet the medical, mental health, housing and education needs of the participant are consistently and effectively delivered


  • Conducts comprehensive screenings and assessments with individuals (and families as appropriate) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
    • Assess barriers facing the clients and develop a case plan.
    • Coordinate individualized planning with clients to meet short- and long-term needs.
    • Provide service linkages and support systems to ensure identified needs are met.
  • Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
  • Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation
  • Network and communicate with referral agencies and community resources, as well as family members and natural supports
    • Responsible for transferring benefits from previous county of residence to Los Angeles County for beneficiaries who have moved
    • Facilitate necessary transitions in substance abuse treatment between levels of care (from residential to outpatient treatment, etc.)
  • Trains and Supervises colleagues who are earning their AOD Certification (employees with current AOD Registration who are completing required supervised hour).
  • Other duties as may be required to meet program goals, and the goals of program participants



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Holds an Alcohol and Drug Counseling (AOD) Certification from an approved accrediting organization (CCAPP, CADTP or CADEE)


  • Minimum 1-year general experience in case management 


  • Knowledge of the disease of alcoholism/drug abuse;
  • Understanding and experience working with recovering individuals and their impacted family members;
  • Understand and apply the principles of client-centered, strength-based practice (including the principles of the recovery model and trauma-informed practice)


  • Basic Microsoft operating system navigation, outlook, word, excel, power-point 


  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to communicate effectively in oral and written English language.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and SCADP procedures
  • Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • Bachelor’s Degree, or 4 years of relevant experience
  • 2 years’ experience working with target population
  • Knowledge of/experience with substance abuse services in L.A. County;


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.