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Care Manager Specialist (ODR)

Adult Services | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

In Diversion and Re-Entry, we evaluate and refer clients to appropriate service modalities where they will receive mental health services and access to various benefits, as well as housing and supportive services. Services include, crisis intervention, case management, transitional housing, and life skills counseling in a field setting. Program participants will have will be involved with criminal justice system as well as suffering from co-occurring disorders.

This position provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success.  


  • Manage highest levels of acuity and co-morbidities case loads through individual meetings on a regular basis and develop a detailed plan of action to meet the high acuity clients needs, set goals and find the necessary resources to meet those goals
  • Conducts comprehensive screenings and assessments to collect information needed to develop complex case plans
  • Provides high-level crisis management services by communicating regularly with clients
  • Conducts follow up meetings to track program progress
  • Facilitates groups and completes appropriate documentation on all aspects of participant case
  • Maintains confidentiality by following HIPAA regulations, respect clients privacy and follow the Participant First Model
  • Keep comprehensive records of clients progress by performing hard and soft file management, HMIS, CM process flow, clinical documentation – DAP note proficiency, and caseload management
  • Responsible to appear in court with clients (before judges) to manage their cases and re-entry into society. Serves as advocate on the part of the clients served
  • Maintains documentation for caseload of clients with respect to activities and progress to goal satisfaction
  • Collaborates with other service providers to link participants to community resources and supportive services
  • Coaches and mentors junior staff
  • Other duties as required and is subject to change at any time
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Ability to work a regular schedule provided by your direct supervisor
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
  • Other duties as assigned


  • Education
    • Bachelor’s Degree in Social Work or related field
  • Clearances
    • Must be able to pass Los Angeles Sherriff Department (LASD) background check
    • Valid California driver's license and have reliable transportation
    • Approval from the Department of Health Services (DHS)
    • TB Test
  • Experience
    • Minimum of 2 years of complex, specialized care management experience in homelessness, addictions, under-served and/or prison re-entry program with high acuity clients with co-morbidities – highest level of care
  • Knowledge
    • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology
    • Strong knowledge of and ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma
    • Basic Microsoft operating system navigation, outlook, word, excel, power-point, internet browser
  • Skills and Abilities
    • Demonstrated strong written and verbal communication, set priorities, handle multiple tasks, problem solving, decision making, interpret data, detail oriented, accurate, analytical, organize, read/write; proficient in understanding and communication of the spoken and written English language, meet established deadlines
    • Deep understanding, ability to assess, and consult with team on participant acuity and appropriate levels of care through treatment team meetings.

    • Demonstrated strong communication and presentation skills required to advocate on the part of the clients served in court.

    • Ability to coach and mentor staff

    • Demonstrated ability to manage and problem solve complex client cases

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.