Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Care Manager Generalist Jail In Reach

Adult Services | West Covina, CA | Full Time

Job Description

About Us:

 Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Office of Diversion & Re-Entry (ODR)

Our mission is to successfully habilitate eligible individuals by diverting them from the traditional criminal justice system and providing them with the tools they need to lead a productive and law-abiding lifestyle while improving mental health recovery and successful re -entry into the community.

In Diversion and Re-Entry, we evaluate and refer clients to appropriate service modalities where they will receive mental health services and access to various benefits, as well as housing and supportive services. Services include, crisis intervention, case management, transitional housing, and life skills counseling in a field setting. Program participants will be involved with criminal justice system as well as suffering from co-occurring disorders.


The Care Manager (Generalist) provides intensive care to program participants who have been, or are currently, involved with criminal justice system as well as suffering from co-occurring disorders, meeting participants at least weekly. The Care Manager is the primary point of contact to coordinate services and care for assigned clients.  This position provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success, as described below:


  • Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a detailed plan to meet the high acuity needs, sets goals for the clients, and locates the resources needed to meet the goals.
  • Provide service linkages and support systems to ensure identified needs are met.
  • Coordinates individualized planning and follow-up with clients to meet short and long-term needs, tracks progress on meeting agreed upon goals.
  • Conducts regular meetings with clients; consults with service team regarding progress of cases; records all services provided and case notes, maintaining confidentiality of client’s data in accordance with HIPAA and other relevant funder, local or state regulations.
  • Facilitates support groups, and group education events.
  • Appears in court or other government agencies as advocate for clients relating to re-entry into society
  • Other duties as may be assigned by Program Manager



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Must be able to pass Los Angeles Sherriff Department (LASD) background check
  • Valid California driver's license and have reliable transportation
  • Approval from Department of Health Services (DHS)
  • TB Test


  • Bachelor’s Degree (Social Work or related) or A combination of education and relevant experience (4 years)


  • At least 1-year case management experience (in addition to the education requirement – a total of 5 years education and experience) in homelessness, addictions, under-served, and/or prison re-entry program care – high acuity clients with co-morbidities


  • Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods,
  • Knowledge of and ability to work with issues related to homelessness, aging in place, substance abuse, mental health diagnosis, and history of trauma


  • Basic Microsoft operating system navigation, including: Outlook, Excel, MS Word, PowerPoint.
  • Familiar with database entry/operations


  • Demonstrated understanding of special needs of target client.
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Demonstrated ability to communicate effectively in oral and written English language.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Expertly apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • 2 years of experience working with target population
  • Familiar with HMIS, electronic record-keeping 


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.