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AOD Support Staff III Certified MC CCR

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Central City Recovery is an adult age 18 and over gender specific program offering substance abuse treatment for those who meet medical necessity for residential treatment and are eligible or have Medi-Cal or My Health LA benefits and reside in LA county. Wrap around services are provided including assessments, case management, treatment planning, individual and group counseling and linkage to community resources.


The AOD Support Staff III, Certified - MC, provides services to beneficiaries participating in treatment while monitoring the program premises for safety and security.  As a Certified AOD Counselor provides education on recovery programs and individual and group counseling sessions, as well as crisis management. Trains and oversees Registered Support Staff (Support Staff I and Support Staff II positions).

Must maintain AOD Credential.


    • Performs primary alcohol and drug counseling functions for clients including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures
    • Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions
    • Completes discharge and transition plans and completes required Electronic Health Records (EHR)
    • Monitors client self administration of prescribed medication, keeps required treatment records and shift reports
    • Trains and mentors Registered Support Staff (Support Staff I and Support Staff II AOD Registered – MC)
    • Fills in for assigned AOD Counselor as needed
    • Provides one on one mentoring, support, assistance, and advocacy to clients
    • Transports program participants in the company vehicle to offsite appointments, as needed
    • PROGRAM ENTRANCE MONITORING: The front door to the facility is the only permitted entrance and exit for participants, partners, vendors, visitors or any other persons. In collaboration with program specialist and other treatment staff, the Support Staff III will observe and maintain entrance and surrounding property to permit only authorized persons entry (as per program guidance), in order to guard against theft and maintain security of premises.  Program monitor will review and ensure all beneficiaries leaving or returning to premises sign  in and out according to program policy
    • BAG & PERSON SCREENING: Support Staff III search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened
    • Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed
    • While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
    • Know location of fire exits, be prepared to assist participants in case of any emergency
    • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required
    • Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues, or presence of unauthorized clients/persons
    • As a non-profit agency, SCADP must utilize all limited resources effectively and protect from theft loss or damage to the Program’s assets.  Report all suspicious events to direct supervisor
    • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
    • Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first
    • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
    • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
    • Monitor and records client self-administration of medication in accordance with organization Policies and Procedures
    • As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events
  • Inputs required data to computer systems and logs (EHR and other databases as required
  • Other duties that may arise to support the Program mission and goals



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California Driver’s License and auto insurance
  • Must be able to work flexible schedule especially during the evenings and weekends as required
  • Must maintain AOD Credential


  • High School diploma or GED
  • Alcohol and Other Drug Counseling (AOD) Certification (CCAPP, CADTP or CADEE) (315 hours coursework + 2040-3000 hours supervised on the job training)


  • A minimum of 1 year of experience in the provision of AOD treatment services


  • Knowledge of substance use disorder and family dynamics related to substance abuse


  • Basic Microsoft operating system skills: Outlook, Office, Word, and Excel
  • Database Experience


  • Effective English written and oral communications skills
  • Ability to train Registered Monitors
  • ability to monitor self-administration of medication and complete forms for compliance
  • ability to observe withdrawal symptoms and (under supervision of Certified AOD Counselor) provide needed therapy, complete records for compliance,
  • ability to complete end of shift report,
  • ability to manage crisis situations,
  • Ability to perform under
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Patient, able to be a calming influence in stressful situations
  • Culturally sensitive and competent


  • AA or higher degree in related field
  • ASAM module I & 2 completion
  • Experience with Electronic Health Records (EHR)
  • Bi-lingual, Spanish and English preferred
  • Understanding of harm reduction (non-abstinence) approach with participant substance use
  • Willing to work with substance abuse clients who may have mental health, LGBTQ and/or HIV/AIDS concerns


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government  and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.