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Ambassador Coordinator Counsel District 9

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

COUNSEL DISTRICT 9 Peace Ambassador Program

Serves and engages gang-involved youth or young adults, ages of 14 to 25 years in Council District 9.

JOB SUMMARY AND PURPOSE

The Program Coordinator I (Ambassador Coordinator) oversees Ambassadors who serve as liaison between youth, adults and the community to minimize acts of gang violence and to improve community relations. This is a hands-on position; the Ambassador Coordinator supervise the Lead Ambassador, and delegates work for Part Time Ambassadors. Provides incident response and delivers Transitional Client Services.  The Ambassador Coordinator has strong ties to the local community and existing relationships, being familiar with the gang culture of the target community.  The Ambassador Coordinator position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

  • Achieve grant objectives by supervising the Ambassador staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;
    1. Strategically plan and work with community to decrease gang activity and violence.
    2. Plans strategies to engage local gangs/crews proactively maintain peace via safe passages, and activities.
  • Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;
    1. Balance monthly budget.
    2. keep track of all program expenses and submit receipts, flyers and sig-up sheets
  • Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;
  • Assign and monitor case load of Ambassador team:
    1. Coordinate with Community Intervention workers and Case managers, responses to Gang incidents (part of 30 minute response, 24/7 on call).
    2. Work with Law enforcement to create peace in the community.
    3. Maintain weekly contact with schools, community based organizations, gangs in the area.
  • Audit and maintain a minimum of 25 to 30 TCS client updated and active.
  • Audit weekly TCS and FCM files of program.
  • Data entry of Entry to Outcomes (ETO) on client’s activities and progress.
  • ASSESSMENT/CASE PLANNING: working with Case Managers, delivers Transitional Client Services. 
    • Follow all phases of case management, applying Social Embededness Tool (SET), data entry into Entry to Outcomes (ETO) on client activities and progress
  1. Meet weekly with all case managers.
  2. Report weekly on progress of case management.
  • Make contact two times a week with assigned Parks; Schools, CBO’s and gangs.
  • Support of families affected by violence.
  1. Make home visits to assist clients and family with services needed.
  2. Accompany youth to probation appointments and submit monthly probation progress reports.
  • Meet monthly with staff and all CD9   Zone Ambassadors to network.
  • Coordinate outreach to homeless encampments with gang involved homeless.
  • Participate in planning, meetings and work at Summer Night Lights (SNL) and Fall Friday Nights (FFN) sites
  • Strategically plan and work with community to decrease and eliminate gang activity and violence
    • Plans strategies to engage local gangs/crews proactively maintain peace via safe passages, and activities
    • Work with Law enforcement to create peace in the community
    • Transport clients as needed
    • Assists with safe passages for youth and families within the community
  • Maintain triangle of protocol with LAPD, and Program Office
  • Participate in 24/7 incident response coverage in assigned zone.

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

  • LAVITA (Los Angeles Violence Intervention Training Academy) certification

EXPERIENCE:

  • 4 years' experience working with At-risk families/individuals or gang population 

KNOWLEDGE:

  • Proven ability to interact positively with diverse groups of client population with varying education and economic backgrounds particularly gang affiliated individuals

TECHNOLOGY SKILLS:

  • Social Embeddedness Tool (SET)
  • Entry to Outcomes (ETO)

SKILLS AND ABILITIES:

  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance, and immediate response to incidents, consistent with ADA, FMLA, and other federal, state, and local standards.
  • Valid California driver’s license, insurance and reliable transportation

INTERPERSONAL CHARACTERISTICS:

  • Build a relationship with all ethnicities, genders, etc.
  • Integrity and able to work independently without supervision.
  • Manage time very well.

PREFERRED QUALIFICATIONS:

  • Trained on the Efforts to Outcome (ETO) Database
  • Basic Microsoft operating system navigation, outlook, word, excel, power-point
  • Bilingual (Spanish preferred)

VOALA BENEFITS SUMMARY:

  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.