Administrative Assistant Benefits Advocacy Services

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

BENEFITS ADVOCACY SERVICES

Provides assistance to eligible homeless individuals and those at risk of homelessness (including Veterans) in applying for and obtaining Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) from the Social Security Administration, Cash Assistance Program for Immigrants (CAPI) from the Los Angeles County Department of Public Social Services (DPSS), and Veterans Affairs (VA) benefits from the United States Department of Veterans Affairs (DVA). Provides targeted SSI advocacy to disabled incarcerated individuals in Los Angeles County Jail Facilities.

JOB SUMMARY AND PURPOSE

The Admin Asst I provides general office support, and acts as the office receptionist and telephone screener. Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

DUTIES AND RESPONSIBILITIES

General office duties

• Filing and assisting other office staff when required.
• Prepares client and worker folders, record files, and general filing of records and documents.
• Coordinates staff training and administrative events.
• Participate and assist in organizational functions and events.
• Database entry as directed.
• Orders office supplies, type, create, and mail correspondence.

Receptionist duties

• Answers telephone, e-mails, and replies to questions accordingly.
• Maintains informational and/or operational documents.
• Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• High School Diploma or GED

EXPERIENCE:

• 2 years of office and/or clerical experience; coursework or a formal degree or certification in Business Administration or related discipline can be combined with relevant experience to meet the time requirement.

KNOWLEDGE:

• Working knowledge of correct English grammar, spelling, and punctuation.
• Understands and follows oral and written directions as directed.

TECHNOLOGY SKILLS:

• Proficient Computer skills and working knowledge of Microsoft Office, specifically Word, Excel, and Outlook. Familiar with Database operation/entry

SKILLS AND ABILITIES:

• Ability to communicate clearly and professionally.
• Ability to accurately and effectively compose correspondence and reports.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

INTERPERSONAL CHARACTERISTICS:

• Prompt, team player, and regular attendance.

PREFERRED QUALIFICATIONS:

• Working towards a Bachelor’s Degree in Business Administration, Management, or related field.
• Access or Service Point software.
• Bilingual in English and Spanish (written and verbal).

VOALA BENEFITS SUMMARY:

• Choice of 3 medical insurance plans
• Choice of 2 dental insurance plans (one plan for employee only; has no premium)
• Vision insurance plan
• Voluntary Supplemental Coverage
• Accidental Injury Coverage
• Hospital Care Coverage
• Critical Illness Coverage
• Paid vacation time
• Paid sick time
• 10 company paid holidays
• Company funded 401a retirement pension plan
• Optional employee contribution to 403b retirement savings plan
• Life and AD&D insurance
• Programs to maintain your health and well-being
• Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
• Company funded Short-term Disability Insurance (STDI) Insurance
• Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.