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Case Liaison

Program | San Diego, CA | Full Time

Job Description

Title:                    Case Liaison

Reports to:         Program Manager or Assistant Program Manager

Status:                Full-time, Non-exempt


Voices for Children is the Court Appointed Special Advocate (CASA) program for San Diego and Riverside Counties. The mission of Voices for Children is to transform the lives of abused children by providing them with Court Appointed Special Advocates (CASAs).  VFC believes that every child deserves a safe and permanent home, and to that end, our vision is to provide a CASA to every child in foster care who needs one, monitor every court file in the system, and advocate to improve the lives of San Diego County’s foster children.

Recruited, trained, and supervised by VFC, our volunteer CASAs interface with key agencies, legal counsel, and community resources to identify and protect the best interests of each foster child.  CASAs  act as fact finders for the juvenile court judge to ensure decisions are based on the most current and pertinent information about each child’s situation.  CASAs also provide emotional support as they guide their case children through the complex foster care system.  CASAs strive to ensure that each child’s unique needs are met. 


The Case Liaison will work closely with Program Managers, Advocacy Supervisors, the Case Assessment Program (CAP), Senior Vice President of Advocacy and juvenile court personnel, social workers and attorneys to ensure children are adequately served by Voices for Children. The Case Liaison will be responsible for assessing the needs of children in their respective court room, referring them to the matching list for a CASA or providing advocacy for the children who are not in need of the one-on-one support of a CASA. The Case Liaison should be prepared to handle matters professionally, confidentially and with the strictest security. This employee must work as a full member of the Voices for Children team.

Our staff is from diverse backgrounds with degrees ranging from criminal justice to early childhood education to political science to rhetoric to African American studies. Our staff has worked as congressional aides, as teachers, in law firms, in customer service, in athletics, in volunteer management and in a wide range of social service positions.

Despite this diversity, program team staff members share common characteristics: they are bright and professional, insightful about human behavior, open to learning, comfortable in the courtroom and in a non-profit work environment, and persistent and strategic in their advocacy efforts. Their time is spent interacting with our volunteers and with professionals in the child welfare community, editing and revising reports to the court, and of course, dealing with a myriad of administrative tasks.

The ideal candidate shares these characteristics, has a bachelor's or master’s degree and at least two years of professional experience. The ideal candidate also has experience in child advocacy, courtroom experience, and the ability to effectively manage ongoing competing priorities. This is a full time 40+ hours per week position with some night and weekend hours required.


  • Act as the primary liaison between Voices for Children and court personnel in their assigned courtroom(s).

  • Professionally represent Voices for Children with all parties in Juvenile Court. Provide information and answer questions about the CASA program to all parties and caregivers as needed and as allowed by Voices for Children policies and procedures.

  • Maintain accurate records in the CASA Manager database concerning all new cases that are monitored but not assigned a CASA, all potential case matches to CASAs, and all matches of cases made to CASAs. 

  • Maintain an annual caseload of approximately 100-125 children who are not in need of a CASA, and provide individual and ongoing advocacy as needed to meet the needs of the children and their families.

  • Maintain ongoing contact with appropriate parties and professionals in gathering relevant information to report to the court in representing the best interests of those children identified as not in need of a CASA.

  • Prepare a written court report for those children not assigned or not in need of a CASA every review hearing, approximately every six months.

  • Observe all morning calendar hearings, and gather information about all hearings on the court calendar for all cases without CASAs.

  • Obtain detention reports for each new petition filed in the courtroom.

  • Observe and gather information about all detention hearings.

  • Assist and provide support to any CASAs in the courtroom attending a hearing for their assigned case children.

  • Screen cases for suitability for a CASA appointment and follow up with appropriate parties about cases when more information is needed to facilitate matching of CASAs.

  • Summarize available information about all new and existing cases and conduct a risk assessment in order to facilitate case planning for all cases without a CASA.

  • Coordinate with the waitlist coordinator to help facilitate the matching of children’s cases with CASAs when needed or appropriate.

  • Meet with children within 6-8 weeks after assignment, and as needed thereafter

  • Attend meetings for children to whom they are assigned.

  • Coordinate with CAP Team as needed in gathering and updating case information.

  • Maintain substantial knowledge regarding the CASA concept and Voices for Children’s policies and procedures.

  • Sustain a working knowledge of court policies and procedures.

  • Provide support to the Program Manager, Senior Vice President of Programs, Senior Vice President of Advocacy, and the President/CEO as needed. 

  • Continually work to further the Mission and Vision of Voices for Children.

  • All other duties as assigned by the Program Manager, Vice Presidents, or President/CEO.

Physical Requirements

  • Able to lift 25 lbs
  • Able to bend and stoop
  • Able to sit for prolonged periods of time
  • Able to sit at a desk and view a computer screen for up to two hours
  • Able to speak into and use a telephone for long periods of time

Work Environment

  • Professional office environment
  • Fast paced working with multi-level distractions

Special Conditions

  • Able to drive and travel in the San Diego region

  • Able to work extended hours as needed, with some nights and weekends required


Please apply via our careers site by going to: 

No phone calls, please.  Position open immediately and will remain open until filled.

PLEASE NOTE: In addition to your cover letter and resume, you must submit an essay of no more than 500 words describing a difficult decision you have made recently & how you made that decision.

You can only upload one file; you can include your essay in the same file as your resume.  Please also remember to include a cover letter where indicated.  Thank you!  

The person who is offered the position will undergo a background check, including a DMV record review, FBI and DOJ fingerprinting, and a check of the Child Abuse Central Index. Our hiring process includes an initial phone interview and at least three in person interviews with current VFC employees. We offer a competitive salary with full benefits. Please submit all application materials to be considered.  

Voices for Children is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”