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Customer Deployment Manager, Customer Success

Operations | Washington, DC | Full Time

Job Description

Customer Deployment Manager, Customer Success

Customer Success | Washington, DC | Full Time

About Virtru

We believe that privacy is a fundamental human right, and that businesses, governments, and other institutions have a responsibility to protect sensitive content. Our award-winning privacy products make it easy for organizations to fulfill this obligation and share their data with confidence.

Virtru Co-Founder, Will Ackerly, developed the Trusted Data Format (TDF) – the open source standard that underpins all Virtru products – so that federal agencies could securely share top secret information.

At Virtru, we’ve taken this powerful data protection standard and integrated it with everyday applications, such as Gmail and Microsoft Outlook, to make it easy to protect sensitive information.

Today, millions of individuals and more than 5,000 organizations trust Virtru to secure the information that they create, share, and store. From hospitals to media giants to government organizations, Virtru makes personal and business privacy a reality. Read the full Virtru story featured in Fortune.


About the Role

Virtru is looking for a multi-talented individual to join our small team of deployment engineers responsible for ensuring new Virtru customers are set up for technical and organizational success. You will work with our largest and most strategic customers to deploy Virtru products within their unique environment and guide them through the full launch process.


  • Serve as the technical lead on Virtru customer deployments

  • Provide end-to-end project management during deployment phase

  • Document deployment details for hand-off to post-launch teams

  • Lead deployment process improvement initiatives

  • Define deployment process for new Virtru products and features

  • Create internal and external best practice documentation

  • Develop positive and trusting customer relationships that set the stage for long term partnerships


About You

  • 5+ years experience in a customer-facing role at a software/SaaS/IT company

  • Advanced technical project management skills

  • Excellent written and verbal customer-facing communication skills; you can communicate complex technical concepts clearly and concisely

  • Ability to advocate for the customer while appropriately managing their expectations

  • Genuine empathy and appreciation for the customer

  • A software testing/QA mindset, formal experience a plus

  • Experience working in fast paced, highly collaborative environments

  • Not required but nice-to-have:

    • Experience with any of the following: mail servers, gateways, firewalls, load balancers, DNS, ActiveSync, Active Directory, GSuite and/or O365 administration

    • Standards compliance and information assurance, i.e. ITAR, EAR, CJIS, FedRAMP, FIPS, HIPAA, DIACAP, RMF, ITIL, CMMI