Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Head of Merchandising

Marketing | San Mateo, CA | Full Time

Job Description

Viki, a Rakuten Company (Japan Stock Exchange: 4755), is a global TV site with more than tens of millions of viewers a month watching the world’s primetime TV and movies, subtitled in over 200 languages by a community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere.

We are in search of a Head of Merchandising for Rakuten, the parent company of Viki Inc.  The role requires overseeing, developing and implementing financial and multi-channel integration strategies for multiple business units. This role will work with multiple planners and merchandising associates, identifying and assessing retail trends, developing and managing elaborate projects. This role will be based in San Mateo, California and will work closely with teams based in Rakuten's global HQ in Tokyo, Japan. Essential duties and responsibilities may include, but are not limited to:

  • Provide overall direction for Rakuten Merchandising
  • Develop and implement strategies to attract and maintain a highly skilled and engaged workforce
  • Identify and capitalize on current trends by establishing strategic and near to long-term merchandising plans
  • Structure strategies to support the continued growth in the direct consumer eCommerce business
  • Build and leverage internal and external partnerships and networks to maximize the growth, goals, and achievements of the business
  • Manage inventory plans and strategies for multiple strategic business units
  • Partner with senior leadership in Merchandising and Operations to develop and implement merchandising initiatives for multiple strategic business units


  • Bachelor's degree in Business or related field
  • MBA or advanced degree preferred
  • 8+ years experience driving consumer eCommerce sales through digital merchandising strategies and implementations
  • 8+ years of experience with eCommerce consumer products and services, preferably a scaled product catalog across multiple channels and categories
  • Able to demonstrate leadership and management skills
  • Demonstrated ability to engage with business leaders, C-level executives, external clients, vendors and peers
  • Able to communicate effectively with large groups of employees and in one on one employee relationships
  • Able to motivate self, accomplish tasks and achieve goals including self-directed learning
  • Able to manage multiple projects, priorities and deadlines
  • Open to travel, domestic and international, as needed

Rakuten Group of companies also includes Viber, eBates, Kobo and more; reaching a global audience of nearly 1 billion users. This is an excellent opportunity to join a medium-sized team and make a difference as we scale.


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Viki are considered property of Viki and are not subject to payment of agency fees