Sr. Manager/Director of Coaching
Clinical and Coaching | Nashville, TN | Full Time
A critical part of our work involves the human element of our approach. Our health coaches play a key role in working with clients to help them take ownership of their health, find their internal motivation, problem solve, and achieve their health goals. They also help ensure that we are able to continue to iterate and build on our product and overall user experience.
The Sr. Manager/Director of Coaching will manage all aspects of our coaching network and lead our coaching service line. They will be responsible for scaling our approach effectively, managing with an eye toward the business needs around operational efficiency, the clinical needs around outcome achievement and engagement, and the coaching needs around personnel development and management. In doing so, they will serve as the primary owner of the structure of the department, including determining when and how to use contract vs employed coaches, training coaches toward better use of Vida’s programs and content, and defining and managing key operational metrics. They will also serve as a key champion for Vida’s evidence based culture. This role reports to the Chief Clinical Officer.
You are a successful manager of people, well versed in how to scale an organization and deliver on key operational metrics in the process, while maintaining a human touch. You have a background in behavior change principles as well as the evidence behind interventions to support people in learning to manage their conditions, either as a coach or in a prior clinical role. You have deep knowledge of, and experience in operations. You aspire to leverage technology and personalization to provide the right approaches to the right people, with an eye towards measurably improving health outcomes.
Lead Vida’s coaching department by setting policies, managing key metrics, and ensuring consistency of use of Vida’s behavior change solutions
Design and implement operational workflows for coaches with an eye towards balancing efficiency and outcomes
Work with product, clinical, and design leads on program and product requirements that support clients, coaches, and Vida’s organizational priorities
Assist with the implementation of prospective studies to assess outcomes from Vida’s programs
Support training of sales staff on coaching techniques and operations
Required Skills & Qualifications:
- 5+ years of healthcare service line management
- Experience focused on achievement of specific outcomes in the context of delivering interventions via a technical platform (either desktop of mobile) would be a major plus
- Proven experience scaling a team
- Understanding of behavioral interventions and approaches to behavior change
- Experience in developing and delivering training to others
- Knowledge of health coaching techniques and approaches
- Experience performing independent assessments of peer-reviewed literature
- Ability to independently plan and manage complex projects and meet deadlines
- High emotional intelligence and ability to connect and lead a large team
- Proactive and collaborative working style
Behavioral Health or other clinical license
Knowledge of, and experience in the digital and mobile health space
Startup experience is a plus
Experience working with multidisciplinary technical teams including product managers, designers, clinical leaders, and engineers
Experience in clinical trial operations
Coaching certification preferred
Benefits & Perks
- Competitive compensation including stock options
- A health-oriented office culture including walking 1:1s, healthy food & snacks, fitness challenges, and weekly team runs and Yoga classes
- Health, Vision, Dental Benefits
- Vacation time and company paid holidays
- FSA and Commuter benefits
- 401K (no company match at this time)
ABOUT VIDA HEALTH: Vida is a next generation continuous care platform for both consumers and businesses, combining a consumer mobile app, an enterprise care platform offering on demand 24/7 solutions for chronic conditions. Vida platform runs in the cloud, captures real-time data from 100+ devices and apps, and integrates back to the employer, payer, and provider. 133 million people in the U.S. live with a chronic condition, 70% of the $3T healthcare spend in the U.S. goes to preventable chronic conditions.
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.